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Project Manager - Sales and Support Operations
Posted on 5/26/2022
United States
Experience Level
Desired Skills
  • 3+ years professional experience in sales operations, business operations, product operations, and project management
  • Excellent communication skills: written, verbal and listening
  • Strong Excel skills and the ability to recognize and analyze trends in data
  • Ability to successfully accomplish tasks quickly with minimal direction or oversight
  • Start-up experience, with the ability to interact and influence sales professionals and managers
  • Process-driven mentality with a high attention to detail
  • Ability to see around corners and prioritize conflicting challenges
  • An interest in real estate
  • SQL experience preferred
  • Work with stakeholders to drive alignment on solutions, roll out change, ensure adoption & maintenance, and gather feedback
  • Document charters, pilot plans, and rollout plans to help communicate and align stakeholders
  • Track, measure, and report on the effectiveness of sales enablement investments and initiatives
  • Go deep to become a subject matter expert and trusted advisor by the sales organization and stakeholders
  • Continually modify processes and procedures to reflect customer and market needs, to enable the organization to always exceed customer expectations
  • Determine opportunities for improving the sales learning and identify innovative techniques for delivery
  • Liaison to the Learning and Development team ensuring that training collateral remains relevant and matches latest programmatic changes
  • Meet regularly with stakeholders to report and discuss program status and goals
  • Develop and maintain sales playbooks, job aids, templates, and scripts for each stage of the sales process
  • Ensure team members are aligned on the scope and timing for our highest impact initiatives across the Sales & Support organization
  • Ability to chase down potential issues and hotspots surfaced in regularly reviewed reporting

1,001-5,000 employees

Leading digital platform for residential real estate
Company Overview
Pendo is on a mission to elevate the world's experiences with software
  • Happier workdays - Add a little fun to your workday with Pendo board game night, team karaoke, ping pong, or enjoy a local brew on our rooftop deck.
  • Health and wellness benefits - Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, and vision benefits.
  • Paid parental leave - Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments.
  • Learning and development - In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp.
  • Flexible work hours and PTO - Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave.
  • Global offices - Work across the globe in the cities that we love like Raleigh, San Francisco, New York, Herzliya, Tokyo, London and Sheffield.
Company Values
  • Respect our lives outside of work - We bring our whole selves to work and celebrate what makes each other unique.
  • Be direct & transparent - As individuals we are timely, candid, and respectful in providing feedback–even when it’s hard to do so.
  • Maniacal focus on the customer - If there’s an opportunity to improve the customer experience, we do it.
  • Bias to act - We take initiative to get things done, collaborate, and go above and beyond the call of duty.
  • Show me the data - No matter what the decision, data should be the primary input for decision making.
  • Act like owners - We use good judgement in our actions & decisions and implicitly have the trust from our colleagues to be able to do so.
  • Win together - We succeed together & challenge each other to grow. We collaborate & support one another as a team.