Job Description

Under supervision with some latitude for independent action, the selected candidate will respond to customer inquiries, provide information, conduct research and perform office support. Responsibilities will include, but are not limited to the following:

1. Operate Q-Matic Customer Flow System and provide high level customer service.
2. Respond to housing inquiries and receive and process related documents i.e.:
- Process application updates to reflect changes in housing priority, address, income or family composition;
- Provide information regarding applications currently being processed by the Eligibility Division; eligibility requirements for public housing and Section 8 Housing Assistance programs;
- Provide general assistance to voucher holders, tenants, and landlords regarding the Section 8 Program; landlord inquiries pertaining to inspection results or missing subsidy payments;
requests for Section 8 forms and for re-scheduling of appointments.
3. Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries.
4. Maintain tracking system used to record and monitor inquiries and resolutions.
5. Perform computer support and other related duties as required.

Additional Information
1. This vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated. Transfer List System
(ATLS) must reapply to this vacancy posting to be considered for this position.
2. This position is open on a direct transfer (lateral) basis and as a promotional opportunity.
3. Employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA has no residency requirements.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Qualifications

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.