Full-Time
Technical & Sales Support Representative
Posted on 8/19/2026
Teleperformance
10,001+ employees
Outsourced customer experience management services
Compensation Overview
$17.31/hr
New Mexico, USA + 35 more
More locations: Kansas, USA | Pennsylvania, USA | North Dakota, USA | Delaware, USA | Iowa, USA | Wyoming, USA | Texas, USA | Montana, USA | Florida, USA | Nevada, USA | South Carolina, USA | South Dakota, USA | Georgia, USA | Arizona, USA | Tennessee, USA | Virginia, USA | Arkansas, USA | Minnesota, USA | Nebraska, USA | Utah, USA | Kentucky, USA | West Virginia, USA | Maryland, USA | Wisconsin, USA | Maine, USA | North Carolina, USA | Oklahoma, USA | Missouri, USA | Ohio, USA | New Jersey, USA | Indiana, USA | Louisiana, USA | Michigan, USA | Illinois, USA | Idaho, USA
Remote
Remote work is restricted to residents of the listed states; a dedicated workspace and wired internet connection are required.
 Customer Experience & Support (1) |
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- The candidate must be over 18 years of age.
- The candidate should be comfortable with desktop computer systems.
- The candidate should have proven oral and written communication skills.
- The candidate should be familiar with personal computers, operating systems, software, and computer terminology.
- The candidate should demonstrate problem-solving skills.
- The candidate must be able to work independently and multitask.
- The candidate must have a dedicated workspace near the router to support a hardwired Ethernet connection.
- The internet connection must provide at least 15 Mbps download and 10 Mbps upload speeds, with an internet service provider latency under 50 ms.
- The internet connection cannot use satellite, mobile data hotspots, peer-to-peer networking, or a virtual private network.
- The candidate must provide proof of internet speed.
- Provide frontline, first-level technical assistance for consumers.
- Support client-specific high-speed internet services while delivering a positive customer experience.
- Resolve technical problems in a fast-paced, customer-facing environment.
- Troubleshoot and resolve client service and device issues, including internet connectivity and performance problems.
- Support customer needs related to client-specific high-speed internet services and devices through troubleshooting, triage, and additional resolution techniques.
- Provide in-scope support for internet service and connectivity issues involving operating system, personal computer, and browser configuration.
- Demonstrate advanced product knowledge and solve customer issues.
- Resolve customer issues on the first call whenever possible.
- Open and manage trouble tickets for user, data network, and operating system issues.
- Address and solve technical problems within expected time frames and complete assigned work on schedule.
- Follow assigned work schedules.
- Follow management directives and comply with company policies.
- A high school diploma or equivalent is preferred.
- Familiarity with desktop computer systems is preferred.
- Proven oral and written communication skills are preferred.
- Familiarity with personal computers, operating systems, software, and computer terminology is preferred.
- Demonstrated problem-solving skills are preferred.
- The ability to work independently and multitask is preferred.
- Commitment to established procedures and customer service is preferred.
- Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals is preferred.
- Communication, listening, and analytical skills are preferred.
- Organizational and problem-solving skills are preferred.
- Ability to prioritize tasks and work under pressure while remaining focused is preferred.
- An open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts is preferred.
- Critical-thinking skills for analyzing customer issues and making informed decisions are preferred.
- A proactive, solution-oriented approach to problem-solving focused on a positive customer experience is preferred.
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1978
Get referred to Teleperformance
See people who can refer or advise you
Simplify's Take
What believers are saying
- February 26, 2026 guidance targets 0%-2% revenue growth and 14.6% EBITA margin.
- TP expects €100 million-plus annual AI savings, with half booked in 2026.
- The May 21, 2026 dividend rose to €4.50, signaling cash confidence.
What critics are saying
- Portugal cut 240 jobs in October 2025, proving AI and restructuring already destroy roles.
- Q1 2026 came in below guidance, exposing weak demand despite the transformation.
- The ZP Better Together debt-financed deal and €70-90 million restructuring strain free cash flow.
What makes Teleperformance unique
- TP.ai Data Services and Agents Only combine human-in-loop talent with AI workflows.
- LanguageLine's ZP Better Together acquisition made TP stronger in accessibility and interpreting.
- Jorge Amar's March 16, 2026 appointment brings McKinsey digital customer-care discipline.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Health Insurance
Dental Insurance
Employee Referral Bonus
Company News
/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...
Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence
A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms
Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas
The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch