The Director, Operations will be a critical team member responsible for expanding and developing process improvements to support and enable our continued rapid growth. Through defined framework and assessment criteria you will select and  launch multiple initiatives that will improve our processes and automation. By developing close partnerships with internal cross-functional teams, you will enhance and develop process improvements, vendor assessments and documented SOPs to drive accelerated efficiency and process improvements.

Please note: This is a hybrid position that requires working 2-3x per week from our Philadelphia HQ office. Candidates must be local to the Greater Philadelphia area to be considered for the role.

• Improve and map the core processes across HealthVerity and identify key performance metrics

• Strategically analyze the current processes, needs and positively build a framework that can be utilized across multiple initiatives with transparency and pace as key drivers

• Effectively communicate the goals and best practices of the Operations team via written documentation and internal communication tools

• Positively partner with team leads to develop creative ways to improve our processes to enable and drive improved productivity

• Never settle for second best by continually seeking out optimization opportunities in and outside of our performance management software, systems, and processes

• Stay up to date on cutting edge trends or innovations in process performance and engagement techniques and practices

You are/have...

• A strong team player with a positive, service-oriented attitude who drives process improvements to increase effectiveness of the team and minimize room for errors

• The ability to be hands-on, detail-oriented, and organized, while leading and coaching others

• Strong operational experience in reporting and data analysis to drive strategies that ensure the workforce remains happy, engaged, and productive

• Knowledge of Lean Six Sigma concepts and practices, and experience using Lean Six Sigma tools to identify process gaps and drive process improvements, ideally with greenbelt certification or higher

• Proven experience developing and driving change management in a complex environments

• A superior problem solver, possessing the initiative to look into the details and interpret the impact of key business drivers

• Excellent multitasker who has strong time and project management skills and understands the importance of planning in advance to meet deadlines that include multiple review points and iterations

• Strong communicator, both written & verbal; reliable and responsive to email and phone communications

• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information

• Passionate about creating a world class experience with an insatiable curiosity, constantly striving to uncover the best ways to motivate and evaluate process performance

• Bachelor’s Degree required

• Minimum 7  years of experience in operations/ commercial operations and enablement, preferably within a startup/rapidly growing SaaS environment

• Experience using data and metrics to drive improvements.

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 5+ years of experience having directly selected process driven tools such as Salesforce and launching related business processes including related reporting tools such as Tableau or similar

• Experienced in health information technology, life sciences, or related industry preferred

• Experience in supporting a fast paced sales team

Base salary for the role is commensurate with experience and can range between $100,000 - 160,000 + annual bonus opportunity.

At HealthVerity we are actively solving some of the greatest challenges in healthcare through innovative technology and data solutions. Our customers and partners including pharmaceutical manufacturers, payers and government organizations look to HealthVerity to partner on their  most complicated use cases, leveraging our transformative technologies and real-world data infrastructure. The HealthVerity IPGE platform, based on the foundational elements of Identity, Privacy, Governance and Exchange, enables the discovery of RWD across the broadest healthcare data ecosystem, the building of more complete and accurate patient journeys and the ability to power best-in-class analytics and applications with flexibility and ease. To learn more about the HealthVerity IPGE platform, visit www.healthverity.com.

We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. 

We are one team – Our people define our culture and always will. We take time out to celebrate each other at the end of every week through company-wide shout outs, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.

We are learners – Every team member is continually learning, no matter if we’ve been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.

• Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)

• Benefits: comprehensive benefits with coverage on Day 1, medical, dental, vision, 401k, stock options

• Flexible location: our HQ is in Philadelphia with 50% of the team distributed across 25+ states

• Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid maternity and paternity leave.

• Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job

• Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits

HealthVerity is an equal opportunity employer devoted to inclusion in the workplace. We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]