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Director – Operations
Confirmed live in the last 24 hours
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Sales
Salesforce
Tableau
Communications
Requirements
  • A strong team player with a positive, service-oriented attitude who drives process improvements to increase effectiveness of the team and minimize room for errors
  • The ability to be hands-on, detail-oriented, and organized, while leading and coaching others
  • Strong operational experience in reporting and data analysis to drive strategies that ensure the workforce remains happy, engaged, and productive
  • Knowledge of Lean Six Sigma concepts and practices, and experience using Lean Six Sigma tools to identify process gaps and drive process improvements, ideally with greenbelt certification or higher
  • Proven experience developing and driving change management in a complex environments
  • A superior problem solver, possessing the initiative to look into the details and interpret the impact of key business drivers
  • Excellent multitasker who has strong time and project management skills and understands the importance of planning in advance to meet deadlines that include multiple review points and iterations
  • Strong communicator, both written & verbal; reliable and responsive to email and phone communications
  • Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information
  • Passionate about creating a world class experience with an insatiable curiosity, constantly striving to uncover the best ways to motivate and evaluate process performance
Responsibilities
  • Improve and map the core processes across HealthVerity and identify key performance metrics
  • Strategically analyze the current processes, needs and positively build a framework that can be utilized across multiple initiatives with transparency and pace as key drivers
  • Effectively communicate the goals and best practices of the Operations team via written documentation and internal communication tools
  • Positively partner with team leads to develop creative ways to improve our processes to enable and drive improved productivity
  • Never settle for second best by continually seeking out optimization opportunities in and outside of our performance management software, systems, and processes
  • Stay up to date on cutting edge trends or innovations in process performance and engagement techniques and practices
Desired Qualifications
  • Bachelor's Degree required
  • Minimum 7 years of experience in operations/ commercial operations and enablement, preferably within a startup/rapidly growing SaaS environment
  • Experience using data and metrics to drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • 5+ years of experience having directly selected process driven tools such as Salesforce and launching related business processes including related reporting tools such as Tableau or similar
  • Experienced in health information technology, life sciences, or related industry preferred
  • Experience in supporting a fast paced sales team
HealthVerity

201-500 employees

Health data exchange platform
Company Overview
HealthVerity's mission is to transform the healthcare industry by creating a high-governance, privacy-compliant way for the healthcare industry to connect and exchange real-world data across the broadest ecosystem, enabling longitudinal patient journeys, frictionless access to data and better patient outcomes.
Benefits
  • Medical, dental, & vision
  • 401k
  • Stock options
  • Flexible location
  • Generous PTO
  • Mentorship program
  • Professional development