With over 18 years of experience, Hays Electrical Services is a nationally recognized electrical contractor delivering high-quality, safe, and reliable electrical solutions across commercial, industrial, and specialty markets. Licensed in multiple states and trusted by leading general contractors, Hays is built on a foundation of safety, excellence, drive, communication, and client focus. Our mission is simple: to make ourselves indispensable to our customers. We achieve this by investing in our people, continuously improving our processes, and delivering results that set the standard in the electrical contracting industry.

Position Summary
Hays Electrical Services is seeking a Workday System Analyst to support both the implementation and ongoing optimization of our Workday HCM platform. Reporting to the Workday System Administrator, this role starts by supporting the active implementation — assisting with testing, data validation, documentation, and end-user readiness — and then transitions into the continuous improvement phase that follows go-live: identifying process gaps, resolving day-to-day system issues, building and refining reports, supporting release testing, and helping HR, Payroll, and business stakeholders get more value out of the system over time. This is a strong fit for someone who wants to build deep Workday functional expertise across a full system lifecycle, working closely with a senior administrator on a platform that will evolve well beyond its initial launch.

Key Responsibilities

Assist the Workday System Administrator and implementation partner with configuration tasks under direction, including entering business process steps, condition rules, and organizational data
Support data conversion activities: reviewing legacy data extracts, assisting with data mapping, and helping reconcile converted data against source systems
·Build and execute test scripts for unit testing, system integration testing (SIT), and user
acceptance testing (UAT); log defects and track them through resolution
Help prepare and validate parallel payroll and benefits testing materials
Support cutover and go-live readiness activities, including checklist tracking and coordination
across HR, Payroll, and IT
Help develop end-user training materials, job aids, and FAQs ahead of go-live, and assist in
delivering training sessions
Provide hyper care support immediately following go-live, triaging incoming issues and routing or
resolving them as appropriate
Partner with the Workday System Administrator and HR/business stakeholders to identify
opportunities to streamline business processes, reduce manual workarounds, and improve data
accuracy
Analyze existing business process configurations (approval chains, condition rules, notifications)
and recommend refinements to reduce cycle time and errors
Document current-state processes and pain points; translate stakeholder requests into clear,
actionable configuration or reporting requirements
Assist in evaluating new Workday functionality (newly released features, additional modules) for
potential adoption, including basic cost/benefit and impact analysis
Maintain a backlog of enhancement requests, prioritize with the System Administrator, and track
progress through resolution
Build, maintain, and troubleshoot custom reports (Advanced, Matrix, Composite) and calculated
fields to meet recurring and ad hoc HR, Payroll, and business reporting needs
Monitor scheduled reports and integrations for errors or anomalies; perform first-level
troubleshooting before escalating to the System Administrator
Conduct regular data quality audits (e.g., missing data, duplicate records, business process
bottlenecks) and recommend corrective action
Support HR metrics and analytics needs, including turnover, headcount, compensation, and
compliance reporting
Support semi-annual Workday release testing: review release notes for relevant changes, build
test scripts, execute regression testing, and document results
Participate in sandbox/preview testing of new configuration, integrations, or enhancements before
production deployment
Assist with user acceptance testing (UAT) coordination for enhancement projects, including
scheduling, tracking participation, and consolidating feedback
Serve as a first point of contact for Tier 1/2 Workday support tickets from HR, managers, and
employees; triage and resolve routine issues, escalating complex configuration issues to the
System Administrator
Maintain and update end-user job aids, FAQs, and training materials as processes change
Deliver informal training or refresher sessions to HR staff and managers on system functionality
and process changes
Track recurring ticket themes to identify systemic issues or additional training needs
Maintain accurate documentation of business process configuration, report inventories, and
enhancement history
Support adherence to data governance and security standards established by the System
Administrator
Assist with periodic security and access reviews (e.g., verifying role assignments align with job
function)

Key Performance Indicators (KPIs)

Test script completion: percentage of assigned unit/SIT/UAT test scripts completed on schedule (target: 100% by each testing milestone)
Defect documentation quality: percentage of logged defects with clear reproduction steps
requiring no rework/clarification (target: 90%+)
Data reconciliation accuracy: percentage of assigned data conversion records reconciled without
discrepancy against legacy source data (target: 99%+)
Go-live readiness task completion: percentage of assigned cutover/readiness checklist items
completed on time
Hypercare responsiveness: average time to triage and route/resolve issues during the hyper care
window (target: same business day)
Ticket resolution time: average time to resolve Tier 1/2 support tickets (target: within 1-2 business
days)
First-contact resolution rate: percentage of tickets resolved without escalation to the System
Administrator (target: 70%+)
Enhancement backlog throughput: number of enhancement requests moved from intake to
resolution per quarter, and average cycle time per request
Report accuracy and turnaround: percentage of new/modified reports delivered accurately on first
review (target: 90%+), and average turnaround time for standard report requests
Release testing completion: percentage of assigned regression test scripts completed on time for
each bi-annual release, with zero critical post-release defects attributable to untested areas
Data quality trend: reduction in recurring data quality issues identified in quarterly audits (e.g.,
percentage decrease quarter-over-quarter)
Training and documentation currency: percentage of job aids/FAQs reviewed and updated within
30 days of a related process change
Stakeholder satisfaction: HR/manager satisfaction score with system support, collected via
periodic survey (target: 4/5 or higher)

Qualifications & Skills

Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or equivalent combination of education and experience.
2 years of experience supporting Workday platform including support, reporting, testing, or
configuration exposure.
Prior participation in a system implementation, upgrade, or optimization project is a plus;
candidates without implementation experience should demonstrate strong aptitude for structured
testing and documentation work.
Working knowledge of Workday HCM Core navigation, business process framework, and basic
security concepts.
Experience building reports in Workday (Advanced Reports, Matrix Reports; Composite Reports
and calculated fields a plus).
Familiarity with Workday business process configuration (approval chains, condition rules)
sufficient to assist with configuration under guidance and to identify and describe issues.
Comfortable supporting test script development and execution (unit, SIT, UAT) and documenting defects clearly

Preferred

Experience in an HR, Payroll, or HR Operations function is a plus.
Workday Pro Certification (or in-progress certification) in HCM Core or a functional module.
Exposure to Workday Studio, XML, or SQL.

Work Environment & Physical Requirements
Sedentary: While performing the duties of this job, the employee is regularly required remain a stationary position over 75% of the time, constantly operates a computer and other office productivity machinery which can include a copy machine or printer, frequently communicates with internal and external contacts, and must be able to exchange accurate information. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, and handle up to 20 pounds (files or office supplies). Must be able to detect, determine, distinguish, inspect, assess, and adjust focus. Management reserves the right to change this position description at any time according to business needs.

Why Join Hays Electrical Services?
At Hays Electrical Services, you’re joining a team that values professionalism, accountability, and growth. As part of our Marketing and Communications team, you’ll play a hands-on role in capturing and sharing the work, people, and culture that power our continued success.
Benefits Include:

Competitive salary based on experience
Comprehensive health, dental, and vision insurance
Generous paid time off and company holidays
Opportunities for professional growth and development in a supportive, fast-paced environment

Hays Electrical Services, Inc., is an Equal Opportunity Employer and does not discriminate based on any status protected by applicable law. This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.