Strategic Project Manager

Job Description

Welcome in the Commercial, Digital & Tech department.  

Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. Our 5,000 talents, known as Heartists®, lead the Group's main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital.  

This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities. 

Here, we are at the heart of an incredible playground, one that knows no boundaries. So join us and dare to make an impact on the world!  

Here is where your greatest challenge awaits you: 

The role supports the Care leadership team in running the department effectively: setting the operating rhythm, tracking strategic priorities and performance, coordinating cross-team initiatives, and ensuring leadership decisions are translated into clear actions, follow-up and communication.​

The role acts as a central point of coordination across the Care department, helping leadership maintain visibility on performance, decisions, organizational topics and cross-functional initiatives.

You will be responsible for :

Governance, OKR & performance management​:

• Own and continuously improve the department’s governance and operating cadence, including OKR cycles, performance reviews, leadership meetings and decision forums​
• Coordinate the department’s OKR and KPI tracking process by consolidating inputs from team leaders, maintaining progress dashboards and highlighting risks​
• Maintain a consolidated view of the department’s key initiatives, deliverables and milestones, ensuring timely escalation of slippages or cross-team dependencies​
• Prepare high-quality materials for recurring leadership meetings and reviews, anticipating decision needs and providing clear, relevant analysis​
• Partner with vertical leaders, PMOs and People & Culture teams to maintain an up-to-date view of department organization topics, including team structures, open roles and succession-related updates​

Team engagement, internal & external communications​:

• Design and manage the department’s internal operating rhythm, including town halls, leadership updates and cross-team synchronization moments​
• Produce and manage internal communications for the department & coordinate external-facing communications in partnership with CDT communication team​
• Identify opportunities to improve communication and onboarding efficiency through AI-enabled tools and standardized content workflows​

Strategic projects​:

• Lead or support selected cross-functional projects for the Care leadership team, such as operating model improvements, department-wide process changes, organizational readiness initiatives​
• Define project scope, governance, milestones, risk and success measures, and ensure projects are executed with strong follow-through​
• Act as a central integrator across teams by aligning stakeholders, resolving roadblocks and maintaining momentum on priority initiatives​

Qualifications

And you?

• Education Level: Master's Degree or equivalent relevant experience​
• 4+ years of experience in cross-functional program management, business operations, PMO, consulting, or strategic coordination roles​
• Experience working across multiple teams and stakeholders, ideally in an international environment​
• Fluent English is a must
• Strong written and verbal communication skills​
• Ability to influence and align stakeholders at different levels​
• Excellent organizational, project management and follow-up capabilities​
• High autonomy, proactivity and ownership​
• Strong analytical and problem-solving skills​
• Ability to bring structure and clarity in complex or ambiguous environments​
• Attention to detail and sound judgment

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

#accortechdigital