Full-Time

Technical Sales Engineer

Confirmed live in the last 24 hours

OpenEye

OpenEye

201-500 employees

Provides cloud-managed video security solutions

Data & Analytics
Enterprise Software
Cybersecurity

Senior

United Kingdom

Category
Sales Engineering
Sales & Solution Engineering
Requirements
  • Bachelor’s degree or equivalent industry experience
  • Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
  • 3 years “Business to Business” support experience
  • Ability to travel 50-75% including overnight and including some weekends and occasionally on short notice
  • Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking
  • CRM software experience
  • Network+ certifications (or similar)
  • Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge
Responsibilities
  • Prepare and deliver general sales and project specific presentations; sometimes in conjunction with a sales person, sometimes solo.
  • Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
  • Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
  • Provide “voice of customer” to product management, engineering, and development.
  • Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
  • Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
  • Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
  • Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
  • Work with marketing to create technical content for advertising campaigns and the website.
  • Approve tradeshow equipment configuration; and in some instances attend tradeshows to assist with setup, teardown, and working the booth.
  • Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
  • Support project installations remotely or on site.
  • Provide post visit summary with action items to management; and enter appropriate information in CRM.
  • Communicate troubleshooting discoveries to support department.
  • Performs all other duties/responsibilities as necessary or assigned.

OpenEye provides advanced video security solutions tailored for businesses, retail chains, and organizations needing effective surveillance systems. Their offerings include both software and hardware that simplify video security management, helping clients enhance profitability through intelligent software that aids in loss prevention and business intelligence. OpenEye's cloud-managed video solutions allow clients to access and manage their security footage online, reducing the need for extensive on-site hardware and making installations more cost-effective. The company differentiates itself by forming strategic partnerships, such as with Interface Security Systems, to enhance their remote video surveillance services. OpenEye aims to support its employees with growth opportunities and a structured performance review process, while focusing on delivering intelligent security solutions that improve safety and profitability for their clients.

Company Stage

Seed

Total Funding

N/A

Headquarters

Liberty Lake, Washington

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • OpenEye's continuous innovation, like the AI-based operational analytics and POS Connect, positions them as a leader in advanced video security solutions.
  • The company's commitment to employee growth through structured performance reviews and profit-sharing programs fosters a motivated and skilled workforce.
  • The launch of the Quick Ship Program and online Knowledge Base demonstrates OpenEye's dedication to customer satisfaction and support.

What critics are saying

  • The rapidly evolving technology landscape in video security requires constant innovation to stay ahead of competitors.
  • Dependence on cloud-managed solutions may pose risks related to data security and internet reliability.

What makes OpenEye unique

  • OpenEye's cloud-managed video solutions offer scalable and cost-effective security options, unlike traditional on-site hardware-heavy systems.
  • Their integration of intelligent software for loss prevention and business intelligence provides added value beyond mere surveillance.
  • Strategic partnerships, such as with Interface Security Systems, enhance their remote video surveillance capabilities, setting them apart from competitors.

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