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Full-Time

Customer Support Manager

Confirmed live in the last 24 hours

NexHealth

NexHealth

201-500 employees

Real-time patient booking platform

Mid, Senior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor's Degree in a STEM field
  • 3+ years experience in B2B SaaS support
  • 2+ years of management experience and working with cross-functional technical and non-technical stakeholders
Responsibilities
  • Lead and develop a team of technical support engineers
  • Build and maintain team for continuous improvement
  • Partner with leadership team for process improvement
  • Make real-time decisions on support demand and incident management
  • Act as a communication hub between engineering and customer-facing teams

NexHealth's mission is to accelerate innovation in healthcare. The company has built a software platform for doctors to connect with patients, and is integrating with the many, many health record systems so developers only need to access their API to integrate health records into their applications.

Company Stage

M&A

Total Funding

$173.4M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

16%

Benefits

Competitive salary

Equity

Medical, dental & vision

Unlimited PTO