Full-Time

Client Services Engineer

Updated on 5/17/2024

Zoox

1,001-5,000 employees

Autonomous, all-electric vehicle for urban mobility

Automotive & Transportation

AI & Machine Learning

Senior

Las Vegas, NV, USA

Requirements

8 years of experience in an IT Support/Admin role
Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment
Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
Strong security foundation and endpoint or user best practices
Experience with Jira, Confluence, or similar ticketing and documentation tools; Strong knowledge of Active Directory account administration

Responsibilities

Provide support for all end user technology services while in-person, or remote via Jira Service Desk and Slack
Develop, enhance, and implement Client Services processes and policies
Research, install/implement, and upgrade internal systems and Saas platforms
Purchase hardware and software, and contribute to quarterly financial planning
Deploy and maintain conference room systems, printers, digital signage, and other office equipment
Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience
Create and maintain documentation for internal team processes and user-facing support articles

As a Client Services Engineer, you will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication skills. This client services team member will work onsite/ in-person, 5 days a week, in our Las Vegas office location.

In this role, you will

Provide support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
Develop, enhance, and implement Client Services processes and policies.
Research, install/implement, and upgrade internal systems and Saas platforms.
Purchase hardware and software, and contribute to quarterly financial planning.
Deploy and maintain conference room systems, printers, digital signage, and other office equipment.
Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications

8 years of experience in an IT Support/Admin role.
Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
Strong security foundation and endpoint or user best practices.
Experience with Jira, Confluence, or similar ticketing and documentation tools; Strong knowledge of Active Directory account administration.

Bonus Qualifications

Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
Experience with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
Experience with Google Workspace administration and troubleshooting.
Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
1-2 years of scripting experience (PowerShell, bash, Python, etc.)

Compensation

There are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $106,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate’s relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Zoox

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Website

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Zoox is leading the future of urban mobility with its focus on developing fully autonomous, all-electric vehicles dedicated to reducing congestion and pollution in bustling city environments. Their commitment to creating safer, enjoyable, and sustainable urban transportation solutions by fusing artificial intelligence with electrification, positions it as an attractive workplace for those passionate about technological and environmental innovation.

Company Stage

M&A

Total Funding

$2.3B

Headquarters

Foster City, California

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 13%

1 year growth

↑ 28%

2 year growth

↑ 87%

Benefits

Health Insurance

Maternity & Paternity Leave

Vacation & Paid Time Off

Sick Days

Free Lunch or Snacks

Employee Assitance Program