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Specialized Bentonville
AR-Bicycle Service Manager/ Technician
Confirmed live in the last 24 hours
Locations
Bentonville, AR, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
iOS/Swift
Management
Marketing
Research
Sales
Requirements
  • Passion for cycling and the Specialized brand
  • A current or former bicycle retail employee with 1-3 years of bicycle service experience
  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 50 lbs. or more and use proper lifting skills
Responsibilities
  • Overall profitability of the department: covering and exceeding departments' run cost
  • Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff
  • Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)
  • Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication
  • Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company
  • Monitor sell-through on all service-specific parts and accessories; establishing a “never-out” list made up of commonly needed shock seals, chains, cassettes, and cleats
  • Oversee and ensuring swift completion of all warranty issues and shop bikes
  • Maintain primary point of contact with Specialized warranty representative
  • Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)
  • Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals
  • Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface
  • Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders
Specialized
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.
Company mission
BioMatrix Specialty Pharmacy is a specialty pharmacy platform company.