Full-Time

Quality Assurance Manager

Cresco Labs

Cresco Labs

1,001-5,000 employees

Cannabis and medical marijuana

Consumer Goods

Mid, Senior, Expert

Joliet, IL, USA

Required Skills
Management
Quality Assurance (QA)
Requirements
  • Bachelors Degree
  • 5+ years' experience in a quality role
  • Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, SQF experience
  • Prior experience in Quality Assurance or Quality Control function
  • Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
  • Prior experience in regulatory agency audits and correspondence.
  • Ability to follow written procedures and monitor others for adherence to written procedures
  • Ability to create or update written procedures with site operations personnel
  • Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies
  • Detail-oriented
  • Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions
  • Manage personnel, including performance management, setting vision, priorities, etc.
Responsibilities
  • Responsible for management of site QA staff.
  • Performs finished product sampling and inspection.
  • Performs equipment and product line clearances before production runs.
  • Manages and writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
  • Assist with QMS document writing and revisions, including routing and/or approval of change request packages.
  • Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
  • Inspects retain samples and customer return samples, as deemed necessary.
  • Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
  • Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner. 
  • Performs reviews and audits as assigned.
  • Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
  • Consolidates technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports which may be provided to state regulators. Discuss quality-related issues with state regulators, as needed.
  • Monitors compliance to established Good Manufacturing Practice (GMP) and SQF (Safe Quality Foods) guidance.
  • Facilitates creation of and/or updates to product safety plans or product process parameters.
  • Provides recommendations for product discontinuation, quarantine, destruction, rework, withdrawal/recall to operations and quality management.
  • Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
  • 5-10% travel to other facilities and states to help with new market launches, training, etc.

Cresco Labs is on a mission to normalize, professionalize and revolutionize cannabis.

Company Stage

IPO

Total Funding

$367M

Headquarters

Chicago, Illinois

Founded

2013

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-8%

2 year growth

3%