JOB SUMMARY

Cresco Labs is seeking a Quality Manager to join our facility. As the Quality Manager, you will be responsible for overseeing quality-related activities at the facility associated with incoming inspection, sampling and inspection of finished products, customer complaint investigations, product investigations, and Corrective and Preventive Action (CAPA) plans. Product families may include cannabis flower, cannabis oil, manufacturing infused products (capsules, vape pens/cartridges, etc...), and food products (chocolate, gummies, etc...). This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency. You will also lead efforts to identify potential quality risks and work with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

CORE JOB DUTIES

• Responsible for management of site QA staff.
• Performs finished product sampling and inspection.
• Performs equipment and product line clearances before production runs.
• Manages and writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
• Assist with QMS document writing and revisions, including routing and/or approval of change request packages.
• Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
• Inspects retain samples and customer return samples, as deemed necessary.
• Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
• Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner. 
• Performs reviews and audits as assigned.
• Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
• Consolidates technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports which may be provided to state regulators. Discuss quality-related issues with state regulators, as needed.
• Monitors compliance to established Good Manufacturing Practice (GMP) and SQF (Safe Quality Foods) guidance.
• Facilitates creation of and/or updates to product safety plans or product process parameters.
• Provides recommendations for product discontinuation, quarantine, destruction, rework, withdrawal/recall to operations and quality management.
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
• 5-10% travel to other facilities and states to help with new market launches, training, etc.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Bachelors Degree, 5+ years’ experience in a quality role
• Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, SQF experience
• Prior experience in Quality Assurance or Quality Control function
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
• Prior experience in regulatory agency audits and correspondence.
• Ability to follow written procedures and monitor others for adherence to written procedures
• Ability to create or update written procedures with site operations personnel
• Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies
• Detail-oriented 
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions
• Manage personnel, including performance management, setting vision, priorities, etc.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.