Senior Customer Success Manager
Mid-Atlantic
Updated on 2/20/2024
Viz.ai

201-500 employees

AI-powered care coordination platform
Company Overview
Viz.ai is on a mission to close the gaps between patients, clinicians, and life-saving treatments. The company uses artificial intelligence to accelerate care coordination, reducing systemic delays that stand between patients and life-saving treatments.
AI & Machine Learning

Company Stage

Series D

Total Funding

$291.6M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

41%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
  • Strong knowledge of US healthcare systems
  • Outstanding track record of working with customers
  • Very strong verbal and written communication skills
  • Ability to travel (40-50%)
Responsibilities
  • Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
  • Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
  • Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
  • Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
  • Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account
Desired Qualifications
  • Experience in radiology, neuroscience, or cardiology
  • Experience with SFDC and Monday.com
  • Experience in driving new ARR with expansion and upsell/cross-sell and ensuring all renewals are completed on time