About the Team

The Creative Team at Uber is charged with boldly connecting our business with our users! Creative excellence is the measure of our success. No matter how large or small the project, we apply our craft with diligence and heart. Across every campaign. Every illustration. Every playbook. Every email. We know that technology isn’t what defines Uber. It is humanity that fuels our platform, allowing us to go beyond the cold, impersonal generic to weave compelling narratives for all our users. Using embedded brand expertise, defined processes, and scalable tools and solutions, we dynamically turn around ideas and deliver with efficiency and speed. We are a global team with a headquarters in San Francisco, CA and teams in NY and Amsterdam.

About the Role

We’re looking for an expert digital designer with multi-channel creative experience across email, web, social, etc. They should be experienced in 360 campaigns, team management, cross-disciplinary coordination, platform innovation, design system creation, marketing technology awareness, and customer experience journey consideration.

This role will entail communicating optimally with creative/art directors, designers, copywriters, developers, program, performance, and marketing managers. This person should be able to think beyond a single channel execution, identify new opportunities and complete complex design & communication strategies. Be prepared to develop concepts and ideas from the ground up, pitch ideas to leadership, and build compelling, relevant, and significant work! You’ll work on multiple projects, prioritizing as needed, and efficiently handling time while giving and receiving strategic and tactical direction to team members. You’ll thoughtfully explore the problem space with a high degree of autonomy, using the appropriate tools and levels of fidelity. Owning the design process end-to-end, moving from concept through to shipping, at multiple fidelity levels and producing handoffs to support that process.

What You’ll Do

• Create and craft conceptual CRM campaigns from conceptualization all the way through execution.
• Contribute to new digital-first customer experiences across Omni-channel executions and compelling user journeys
• Guide the visual tone and direction of channel executions and templates to build concepts and bring them to life.
• Design multi-format communications for a brand platform where ideas can work globally and scale locally
• Develop resources, guidelines, and templates that empower the global marketing team to build appealing and thoughtful brand expressions
• Collaborate and ideate with multidisciplinary team including copywriters, communication designers, illustrators, environments designers, brand strategists, marketing managers, and creative directors to build and maintain visual brand excellence for a wide range of design needs
• Give agency oversight and brand subject matter expertise
• Develop detailed design specs for creative guidelines & production, ensuring quality is high in all aspects of execution
• Identify blockers before they happen, suggest solutions to work process and systems
• Present work to peers and leadership, selling your idea with excellent presentation skills

Basic qualifications

• 7+ years working as an User Experience Design/Digital Designer in a creative agency or comparable in-house agency
• Experience leading and running a creative or design team
• Expertise in Figma and Adobe Creative suite applications
• Experience working on a range of digital projects including design systems, responsive web pages, paid media, digital tool kits, creative technology, content personalization, with a strong emphasis on CRM (email, in-app, etc).
• Inclusive design experience and WCAG AA accessibility compliance
• A proven understanding of typography and designing to a grid
• Experience creating for different audiences (B2B, consumer, enterprise)
• Proficiency in quickly iterating in design for customer testing
• Experience concepting and designing for digital campaigns

Preferred qualifications:

• Experience as an art director
• Experience in campaign creative, brand creative, concepting and design
• Experience art directing on set for film and photography
• User-centered design (CX, UX, UI), journey mapping, wireframing, and creative strategy
• Understand how to scale ideas for global deliverables
• Degree or equivalent in design, communications, marketing
• Familiarity with Google Docs and Slides, Figma and Bloc
• Understanding or experience crafting for marketing technology systems such as Adobe Experience Manager, Salesforce, Sitecore, or custom internal tools
• Experience leading large projects; ability to craft according to business and technical requirements and comfort with ambiguity and changes in direction
• Portfolio of appealing, compelling marketing and brand oriented work that speaks to customer needs or journey-based experiences across digital surfaces or touchpoints
• Pixel-perfect attention to detail

For Seattle, WA-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.