Job Description

Overview: 
The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.   

Role Objectives: 

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence: 

Systems & Tools  

• Data hierarchy organization and management 

• Publicis OneTeam OS 

• Manage rollout of the P1T Operating System within agency and client teams 

• Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap 

• Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs) 

• Day-to-day internal system/technology maintenance and troubleshooting 

Process 

• Create processes for new initiatives 

• Prepare regular status reports and distribute internally and externally if necessary 

• Track key project milestones and raise appropriate flags to ensure timely execution of deliverables 

• Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information 

• Provide feedback for process improvement and lessons learned as related to assigned tasks 

Onboarding 

Support a defined and codified welcome process (Infinite Roar) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.) 

Accountability  

Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned. 

Qualifications

• 3+ years of related experience  

• Analytical skills with a foundation in strategic business management 

• Experienced in implementing new product development or product enhancement projects 

• Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance 

• General Media Methodology  

• 1-2 years media billing experience 

• Finance experience, specifically in media, is a plus 

• High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders 

• Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.) 

• Consistently demonstrates a desire to learn through proactivity and initiative 

• Solid written and communication skills 

• Strong critical thinking and problem solving skills 

• Detail orientated with strong independent project management and time management skills 

• Demonstrated ability to navigate technology platforms in digital media