Manager – Process Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Process Management - Data Retention & Protection

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.  We have the positive energy of a startup, with the advantages of a big company. 

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed todiversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed ourbenefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

At Capital One, data is at the center of everything we do. Robust and effective Data Management provides the framework to ensure that Capital One’s data is of the highest quality, and that our data processes and practices mitigate data risks across Capital One. As the Manager of Canada Data Retention & Protection team, you will lead a team that partners with groups across the company to design, build, manage and enhance our Data Retention and Protection processes and controls. This role offers a unique opportunity to combine your process and risk management expertise with your desire to develop knowledge and skills in data-driven technologies at Capital One.

The responsibilities include:

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance 

• Design, develop and implement processes and controls that govern Canada’s compliance to internal policies and procedures, and appropriate regulatory requirements related to the handling of sensitive data

• Maintain knowledge of relevant data policies and procedures, and ensure documentation is up-to-date

• Manage delivery of data processes by defining and implementing process improvement agendas

• Regularly evaluate the efficiency of existing data management procedures and proactively propose improvements to achieve better business outcomes and enhance user experience

• Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk

• Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success

• Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management, and audits

• Manage Business Continuity Planning for applicable processes

• Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact

Basic Qualifications:

• Bachelor's degree

• At least 5 years of experience working in process management, risk management or data roles

• At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.

• At least 2 years of experience leading a team
  

Preferred Qualifications:

• At least 3 years of experience designing, managing, and improving processes

• Experience of using Lean Six Sigma methodologies to drive continuous improvement initiatives

• Familiarity with cloud-based data environments would be an advantage

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).