Full-Time

Senior Technical Writer

Remote

Posted on 8/22/2024

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Compensation Overview

$110.5k - $138.1kAnnually

Senior, Expert

Remote in USA

Category
Technical Writing
Content & Writing
Required Skills
Agile
Communications
Journalism
SCRUM
Requirements
  • Bachelor's degree required. Degree in Technical Communications, Professional Writing, English, or Journalism preferred.
  • 5+ years of relevant technical writing experience; creating technical documentation for IT professionals such as Software Engineers, System Engineers, or Network Engineers.
  • Senior experience writing technical API and SDK documentation, operating procedures, and user manuals for various audiences. Professional technical writing certification (CTP, CPTC, or similar) is a plus.
  • Demonstrated experience identifying, implementing, and managing a documentation strategy and program is a must.
  • Technical developer-facing documentation portfolio includes API and SDK documentation, user guides and tutorials, release notes, software documentation, and style guidelines.
  • Ability to navigate ambiguity, find the right SME, and help people understand the role of technical documentation.
  • Solid experience working within an Agile/Scrum environment.
Responsibilities
  • Help grow our technical writing practice and content strategy across product delivery teams within a large product organization.
  • Define, coach, and implement best practices, operating procedures, and tools for developer documentation, internal process documentation, and other forms of technical communication.
  • Plan and work with team members to maintain high-quality API and SDK documentation that is accurate, discoverable, relevant, usable, and organized.
  • Identify documentation gaps and execute changes that will reduce process errors, improve process results, increase quality, and/or create value.
  • Manage a library of technical documentation, including optimizing and standardizing document format, location, style, and change governance.
  • Collaborate with product delivery squads and customers to discover what needs to be documented.
  • Estimate and prioritize work in a distributed team environment.
  • Guide our product delivery squads in best practices to achieve great documentation success.
  • Lead by example by documenting API and SDK features while providing guidance on tooling and working processes.

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Mother Lode expands First American's market share in California.
  • Docutech purchase boosts First American's digital mortgage revenue by 38%.
  • Growing fintech trends align with First American's digital transformation strategy.

What critics are saying

  • Data breach allegations could harm First American's reputation and lead to legal issues.
  • Integration of Mother Lode may face challenges and financial risks.
  • Dependence on digital transformation poses risks if technology advances rapidly.

What makes First American unique

  • First American offers comprehensive title insurance and settlement services nationwide.
  • The company provides a vast database of over 5.5 billion document images.
  • First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

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Benefits

401k matching

Health, vision, dental insurance

Professional development

INACTIVE