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Full-Time

Senior Technical Writer

Remote

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Data & Analytics
Financial Services
Real Estate

Compensation Overview

$110.5k - $138.1kAnnually

Senior, Expert

Remote in USA

Category
Technical Writing
Content & Writing
Required Skills
Agile
Communications
Journalism
SCRUM
Requirements
  • Bachelor's degree required. Degree in Technical Communications, Professional Writing, English, or Journalism preferred.
  • 5+ years of relevant technical writing experience; creating technical documentation for IT professionals such as Software Engineers, System Engineers, or Network Engineers.
  • Senior experience writing technical API and SDK documentation, operating procedures, and user manuals for various audiences. Professional technical writing certification (CTP, CPTC, or similar) is a plus.
  • Demonstrated experience identifying, implementing, and managing a documentation strategy and program is a must.
  • Technical developer-facing documentation portfolio includes API and SDK documentation, user guides and tutorials, release notes, software documentation, and style guidelines.
  • Ability to navigate ambiguity, find the right SME, and help people understand the role of technical documentation.
  • Solid experience working within an Agile/Scrum environment.
Responsibilities
  • Help grow our technical writing practice and content strategy across product delivery teams within a large product organization.
  • Define, coach, and implement best practices, operating procedures, and tools for developer documentation, internal process documentation, and other forms of technical communication.
  • Plan and work with team members to maintain high-quality API and SDK documentation that is accurate, discoverable, relevant, usable, and organized.
  • Identify documentation gaps and execute changes that will reduce process errors, improve process results, increase quality, and/or create value.
  • Manage a library of technical documentation, including optimizing and standardizing document format, location, style, and change governance.
  • Collaborate with product delivery squads and customers to discover what needs to be documented.
  • Estimate and prioritize work in a distributed team environment.
  • Guide our product delivery squads in best practices to achieve great documentation success.
  • Lead by example by documenting API and SDK features while providing guidance on tooling and working processes.

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects buyers from potential ownership disputes and ensures smooth real estate transactions by offering professional settlement services. The company also offers a platform called myFirstAm®, which allows users to access property information, maps, and manage orders conveniently. Unlike many competitors, First American has a vast database of over 5.5 billion document images and property information covering 99% of the U.S. housing stock, which enhances their data solutions for clients. The goal of First American is to facilitate real estate transactions while protecting investments and providing comprehensive support to homebuyers, real estate professionals, and lenders.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • First American's strategic acquisitions, such as Mother Lode Holding Company, enhance its market position and service offerings.
  • The company's focus on digital transformation, evidenced by the acquisition of Docutech, positions it well for future growth in the digital mortgage space.
  • Being recognized as a Fortune 100 Best Company to Work For highlights a positive work culture and strong employee satisfaction.

What critics are saying

  • The recent data breach allegations could damage First American's reputation and customer trust.
  • The highly competitive real estate and insurance markets require continuous innovation to maintain market share.

What makes First American unique

  • First American's comprehensive suite of services, from title insurance to real estate data solutions, offers a one-stop-shop for real estate transactions, unlike competitors who may specialize in only one area.
  • Their proprietary platform, myFirstAm®, provides seamless access to property information and transaction management, setting them apart in terms of technological integration.
  • The company's extensive database, covering 99% of U.S. housing stock, provides unparalleled data insights for real estate and mortgage decisions.

Benefits

401k matching

Health, vision, dental insurance

Professional development