Implementation Specialist
Posted on 4/12/2023
INACTIVE
ShipBob

1,001-5,000 employees

E-commerce fulfillment order platform
Company Overview
Shipbob's mission is to provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world. The company has developed proprietary technology that combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for eCommerce companies.
Consumer Goods
Data & Analytics

Company Stage

Series E

Total Funding

$331.1M

Founded

2014

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

12%

1 year growth

32%

2 year growth

55%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
PowerPoint/Keynote/Slides
Requirements
  • Minimum 3 years of experience in sales, merchant success or similar role
  • Solid presentation skills
  • Excellent Project Management skills
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs
  • Ability to communicate effectively through verbal and written communication
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
  • Solid PowerPoint and Excel skills
  • Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day
  • Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door
  • Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved
  • Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution
  • Be Safety Minded. It's not just talk; it's the way you work
Responsibilities
  • Consultation: Understand Merchant Needs and Goals
  • Upon account assignment, review needs and “success criteria” for partnership, including the reasons why they partnered with ShipBob
  • Serve as a resource to multiple merchants during a 60-90 day implementation phase
  • Configuration: Guide merchants to set up the ShipBob platform
  • Set up the dashboard and services to accomplish the goals of the merchant
  • Training: Coach and Guide Merchant to Success
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality
  • Prepare reference material in line with training to encourage self-service and seamless interaction with ShipBob dashboard and services
  • Adoption: Drive Merchant Use of Key ShipBob Features
  • Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob's offerings
  • Perform: Nail Key Performance Indicators (KPIs)
  • NPS/Customer Satisfaction: foster merchant advocacy by providing world class experience
  • Retention: contribute to ShipBob's company growth through high merchant retention
  • Time to Revenue: ensure the merchants have completed all necessary steps to start shipping with ShipBob in a timely manner
  • Additional duties and responsibilities as necessary