What you’ll do day to day as a Sales Engineer

• Conduct comprehensive product demonstrations and discovery sessions, providing in-depth knowledge to potential customers and facilitating their understanding of our solutions
• Collaborate closely with Sales, acting as the vital technical liaison between our Sales Representatives and their prospective clients, ensuring seamless communication
• Handle all technical, solution, and competitive aspects of the sales cycle, strategically positioning our products against competitors and clearly communicating the unique value proposition
• Be open and willing to travel typically twice a month, or as required, to meet with potential customers, provide onsite support, or attend industry events and conferences
• Requires a flexible approach to travel in line with business needs
• Leverage both business acumen and technical proficiency to devise innovative, impactful solutions tailored to prospective customers’ needs
• Nurture and manage the primary technical relationship with prospects, driving customer satisfaction through proactive information dissemination, either onsite, online, or via telephone
• Hold detailed discussions about security issues concerning enterprise application deployment, IP telephony, and regulatory requirements, offering expert advice and recommendations
• Develop comprehensive Business Requirements Documentation to capture all deal aspects, ensuring a smooth knowledge transition to the Customer Success team
• Oversee the planning, management, and execution of customer pilots and Proof of Concepts (POCs), ensuring the delivery aligns with customer expectations
• Work closely with the sales team in answering technical inquiries and fulfilling technical RFI/RFP requirements, meticulously mapping these requirements to our software solution for optimal alignment

What you’ll bring to the role

• Possess 2-5 years of experience in Sales Engineering within a B2B SaaS environment, demonstrating strong technical acumen and understanding of software solutions
• Consulting experience in the domains of Contact Center, Quality Assurance, CRM, VoIP/Telecommunications, customer experience, voice of the customer, workforce management, coaching, learning management systems, or similar technology is highly desirable
• Proven track record of successfully selling to Enterprise and Mid-Market executives, with the ability to convincingly articulate the technical merits of the software solution to C-level and director-level executives
• Degree in Computer Science, Software Engineering, or equivalent work experience is preferred, showcasing solid foundational knowledge of the technical landscape
• Excellent interpersonal skills with strong written and oral communication abilities, including persuasion, presentation, and writing skills
• Openness to work in a dynamic, fast-paced startup environment, demonstrating adaptability and a problem-solving mindset
• Superior presentation skills, with the ability to engage and educate audiences on complex technical topics
• Proficiency in using hosted contact center applications would be a significant advantage, reflecting practical expertise in industry-relevant tools
• Comprehensive understanding of a wide range of technologies including JavaScript, SaaS applications, APIs, Amazon Web Services, Azure, databases, IT security, encryption, hashing, HTTPS/TLS, data retention, Data Warehousing, Business Intelligence, and SIP
• Outstanding problem-solving skills, with a demonstrated ability to translate business requirements into effective technical solutions