Contract
Supervisor
Posted on 9/4/2026
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Québec City, QC, Canada
In Person
Bachelor's
 Food Service & Hospitality (1) |
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- At least two years of experience as a concierge or hotel receptionist in a four-star hotel, including previous supervisory experience.
- Excellent communication skills in French and English, with English essential for serving a predominantly anglophone clientele.
- Proficiency with a Property Management System and Microsoft Windows applications.
- A third language is an asset.
- Strong interpersonal skills, problem-solving ability, ability to work under pressure, and ability to maintain a professional appearance.
- Ability to focus on guest needs while remaining calm and courteous, and to work effectively as part of a team.
- Provide professional, warm, and consistent service while directing and supervising Fairmont Gold attendants and ensuring compliance with established rules and procedures.
- Monitor the upkeep of the establishment and review reservations to ensure guest satisfaction and respond to guest needs.
- Provide concierge service using in-depth knowledge of the destination and local attractions to enhance guests’ experiences.
- Develop sales programs to increase revenue and promptly manage guest issues by recording them and alerting the relevant departments.
- Train Fairmont Gold attendants, maintain strong guest relationships to encourage loyalty, and provide accurate information about local tourist attractions.
- A diploma in hotel management.
- Membership in Les Clefs D’Or.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Employee Discounts
Professional Development Budget
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