Job Description

The Revenue Operations Manager is responsible for evolving the Renewals and Customer Success planning process and operating rhythm to ultimately develop initiatives that improve renewal rates and net retention.  Reporting to the Sr. Director of Revenue Operations, this highly visible role will partner closely with the VP of Renewals, VP of Customer Success, the Revenue Operations team, Finance, and others to define the renewals planning process and requisite operating rhythm to foster action-oriented discussion as a part of the broader Go-To-Market strategic planning and operating cadence.  This role will also manage the execution of this process to ultimately define the annual goals and strategic priorities and partner with the Analytics team to automate reporting to track relevant KPIs and metrics.

Responsibilities:

• Collaborate with the VP of Renewals to develop and own the planning cadence for the Renewals business
• Collaborate with the VP of Customer success to develop and own the planning cadence for the Customer Success Manager organization
• Design the requisite operating rhythm to track performance compared to goal and drive shifts in strategy throughout the year
• Build a framework and supporting analytics for insight into Renewals & CSM teams’ capacity, account assignment, segmentation, etc.
• Establish reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journey
• Actively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success Organizations
• Partner with other functions such as HR, Finance, Legal and various other teams at to assist in addressing issues, building plans, and delivering programs
• Work with the Finance team regarding compensation plan designs and updates
• Drive headcount and budget planning throughout the year

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Qualifications

• 5+ years of experience in planning roles relating to Renewals, Customer Success, SaaS sales, or other related fields
• Broad functional understanding of planning cycles in high-growth business-to-business technology environment
• Strong project management skills and drive for ownership and results
• Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
• Familiar with SFDC and Data visualization tools (e.g., Tableau)
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Experience managing senior stakeholders within the organization
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
• A smart, bold but humble attitude to work collaboratively with CyberArkers across the organization