Full-Time
Apple
10,001+ employees
Designs and sells consumer electronics and software
No salary listed
Junior
Mesa, AZ, USA
- Experience in roles that include hands on technical support, help desk, logistics or technical training in computer engineering or a related IT field.
- Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
- Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
- Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
- Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.
- Establish and support network connectivity, installation and removal of hardware assets, securely handling storage media, and troubleshooting hardware issues.
- Support team and operations by working collaboratively, and contributing to operational and service level deadlines.
- Support and maintain a positive and effective team environment, sharing information and best practices with other technicians, and ensuring alignment and support of tasks, resources, and plans.
- Communicate effectively with team members, clients, and stakeholders through both verbal and written channels.
- Drive innovation, continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives.
- Support the planning of hardware installation and removal of assets, participate in the implementation of data center infrastructure projects, and maintain awareness of conditions for the elimination of risk that may impact Apple customers and business services.
- Perform diagnostics & apply firmware updates to resolve hardware/software issues.
- Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.
- Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
- Technical certifications such as CompTIA A+, Network+
- Experience in following established procedures, performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure.
- Experience using and/or supporting computer operating systems.
- Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
- Ability to travel to foreign and domestic locations.
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for easy interaction between hardware and software. Apple aims to enhance customer loyalty and sustainability through initiatives like the Apple Card, which offers cash back on purchases, and a trade-in program that encourages recycling of old devices. The company's goal is to maintain its leadership in the technology market by continuously improving its product offerings and expanding its services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's AI wearables can expand market reach and enhance user experience.
- The Apple C2 chipset aims to improve performance and reduce costs.
- Apple's clean energy initiatives enhance brand reputation among environmentally conscious consumers.
What critics are saying
- Apple Arcade's profitability issues could impact service revenue growth.
- AI wearable smartwatches may raise privacy concerns affecting adoption rates.
- Transition to USB-C accessories may lead to consumer dissatisfaction.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- Apple's focus on spatial computing enhances user interaction and immersive experiences.
- Apple's trade-in program supports sustainability and customer loyalty.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple reveals AirPods Max update featuring lossless Audio support.
Apple launches clean energy initiative in China.
Following today's announcement of Lossless audio and Personalized Spatial Audio for the AirPods Max, Apple today released a USB-C to 3.5mm audio cable.
Apple is developing upcoming Apple Watch models with integrated cameras to enhance AI capabilities.
Overall, Apple's efforts to become carbon neutral have won it a UN Climate Action award, and the company's Lisa Jackson has been honored for her work in the field.