Full-Time

Tech Service Desk

Confirmed live in the last 24 hours

Unisys

Unisys

10,001+ employees

Provides IT services and digital solutions

No salary listed

Junior

Salt Lake City, UT, USA

Must be located in SLC, Utah.

Category
IT Support
IT & Security
Requirements
  • High School Diploma or GED required
  • May require technical certification or Associate Degree
  • Generally, 1-2 years’ experience in area of responsibility
  • Must be located in SLC, Utah
Responsibilities
  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
  • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Unisys provides a variety of IT services and solutions aimed at helping businesses and government entities improve their operations. The company focuses on areas such as digital transformation, cloud services, cybersecurity, and advanced data analytics. Its products and services are designed to enhance security and operational efficiency, particularly for clients in regulated industries like finance and healthcare. Unisys tailors its IT solutions to meet the specific needs of its clients, generating revenue through consulting, managed services, and proprietary software and hardware sales. What sets Unisys apart from competitors is its emphasis on ethical technology adoption and thought leadership in emerging tech trends, which it shares through blogs and podcasts. The company's goal is to assist organizations in navigating digital transformation while ensuring responsible and sustainable implementation of new technologies.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bethel Township, Pennsylvania

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-powered route optimization solution reduces costs and improves freight company performance.
  • Recognition as a leader in cloud services highlights Unisys's innovative strength and market presence.
  • Expansion with Qatar Airways Cargo enhances global logistics visibility and efficiency.

What critics are saying

  • Competition from AWS and Microsoft Azure pressures Unisys's cloud market share and pricing.
  • Rapid AI advancements may outpace Unisys's integration capabilities, risking competitive edge loss.
  • Leadership transition to Mike Thomson may lead to strategic shifts misaligned with market demands.

What makes Unisys unique

  • Unisys excels in AI-powered logistics, enhancing freight company performance and cost efficiency.
  • Recognized as a leader in cloud services, Unisys demonstrates strong market presence and innovation.
  • Unisys's ethical technology framework ensures responsible and sustainable adoption of new technologies.

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Benefits

Unlimited Paid Time Off

401(k) Company Match

Health Insurance

Health Savings Account/Flexible Spending Account

Company News

PR Newswire
Mar 11th, 2025
Unisys To Participate In Upcoming Sidoti Small-Cap Virtual Conference

BLUE BELL, Pa., March 4, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) will be participating virtually in the Sidoti Small-Cap Conference on March 19 - 20, 2025. Management will be available for virtual one-on-one and small group meetings with investors.Investors interested in scheduling meetings with Unisys executives should contact their conference representatives.About UnisysUnisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.RELEASE NO.: 0304/9989Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.UIS-CSOURCE Unisys Corporation

Kalkine
Mar 3rd, 2025
Radisys Media Server Selected by Unisys to Power Next-Generation Voicemail Services

Radisys(R) Corporation, a global leader of open telecom solutions, today announced that Unisys, a global technology solutions provider, has selected Radisys' Engage Media Server to enhance its voicemail offerings for Tier 1 mobile network operators (MNOs).

PR Newswire
Feb 18th, 2025
Unisys Announces 4Q And Full-Year 2024 Results

Company Exceeds Profitability Guidance and Meets Revenue Guidance, Significantly Improves Operating and Free Cash Flow Year over Year Full-year gross profit margin of 29.2%, up 180 bps year over year (YoY); Excluding License and Support (Ex-LS)(13) gross profit margin of 17.6%, an improvement of 250 bps YoY. Full-year operating profit margin of 4.8%, an improvement of 100 bps YoY; non-GAAP operating profit(6) margin of 8.8%, an improvement of 180 bps YoY. Full-year revenue of $2,008.4 million, (0.3)% YoY as reported and in constant currency(1); in-line with the company's full-year guidance

PR Newswire
Feb 10th, 2025
Unisys Features Ai-Powered Route Optimization Solution With Demo At Manifest Conference

The new solution aims to reduce costs and improve performance of freight companiesBLUE BELL, Pa., Feb. 10, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) announces its new cutting-edge route optimization capabilities at the Manifest Conference in Las Vegas. The company's innovative multi-modal route optimization (MMRO) module is designed to help freight forwarders and third-party logistics companies move beyond rate quoting, enabling them to consider crucial data to determine optimal routes and better manage costs across different modes of transportation.Transit delays are overwhelmingly cited as the biggest concern among freight companies, making it an industry-wide need for advanced solutions. This offering from Unisys analyzes cargo details, weather data, customer preferences and historical performance to provide recommendations on different route options, such as the most-space optimal and cost-effective route based on the KPIs most important to operations. This advanced analysis will help freight forwarders and third-party logistics companies achieve more on-time deliveries, increasing customer satisfaction and loyalty."We help clients combat transit delays by providing robust routing and tracking solutions that can leverage near real-time data and optimization algorithms to minimize delays and improve on-time performance," said Chris Arrasmith, senior vice president and general manager of Enterprise Computing Solutions, Unisys. "We take pride in helping freight companies mitigate challenges and boost every stage of the shipping lifecycle, expanding Unisys' longstanding history of supporting the market through our leading logistics management solutions, such as Cargo Portal Services and Unisys Logistics Optimization."MMRO is the second module of the Unisys Logistics Optimization solution following the successful launch of the initial capacity optimization module in 2023

PR Newswire
Jan 15th, 2025
Qatar Airways Cargo Joins Unisys Cargo Portal Services Platform

Unisys expands global logistics footprint; enables Qatar Airways Cargo to unlock cost-savings and improve efficiencyBLUE BELL, Pa., Jan. 15, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) announces the addition of Qatar Airways Cargo – the largest airline globally for cargo transportation – to its Cargo Portal Services (CPS) platform. This addition offers freight forwarders immediate visibility into the airline's cargo capacity, enabling easy search and booking of shipments on Qatar Airways Cargo's routes.With more than 33,000 freight forwarders, the Unisys CPS platform provides air cargo carriers with a global platform to sell capacity to freight forwarders, enabling forwarders to efficiently price, book and track shipments."We are excited to welcome Qatar Airways Cargo to our CPS platform and continue our mission to transform the global logistics ecosystem with smart, user-centric digital solutions," said Chris Arrasmith, senior vice president of Enterprise Computing Solutions, Unisys. "Through the platform, we provide airlines with seamless, data-driven tools to improve efficiency and maximize potential revenue. As our platform continues expanding, we remain committed to ushering in this sector's next era of innovation with cutting-edge solutions."Key Benefits for CPS Users:Increased Visibility : Maximize cargo utilization and streamline access for global forwarders.: Maximize cargo utilization and streamline access for global forwarders. 24/7 Access to Capacity Data and Booking : Eliminate manual bookings and reduce response times.: Eliminate manual bookings and reduce response times