Full-Time
Application Support Analyst
Confirmed live in the last 24 hours
Bottom Line
5,001-10,000 employees
Digital banking and payments automation platform
Junior
Reading, UK
- University Degree in IT or equivalent such as Engineering school
- between 1 to 2 years’ experience in a similar role
- Experience with Linux machine operating systems
- Proficiency with SQL queries & commands
- A working understanding of ITIL processes
- ITIL 4 foundation certification would be a plus
- Experience with Knowledge base management using KCS methodology is a plus
- Working experience with K8S and Docker is advantageous
- Knowledge of Fintech environment would be an advantage
- fluent in English (German would be advantageous)
- Follow-up, resolve or escalate of cases using ITIL procedures
- Track, describe and update the cases in our ITSM management system
- Communicate clearly with the different internal, third party and client teams
- Manage multiple cases in parallel
- Analyse, understand, and reproduce situations existing within our products
- Define and request configuration and code solutions
- Deliver high quality technical directives
Bottomline Technologies operates in the financial technology sector, providing a digital banking and payments platform that helps businesses and financial institutions automate and streamline their payment processes. Their solutions include automating accounts payable cycles, managing financial messaging flows, and creating intelligent engagement platforms for banks. They also offer risk management tools to identify and mitigate internal and external threats, ensuring compliance and reducing complexity. Additionally, Bottomline provides Swift services for secure global financial transactions. Their business model is based on software-as-a-service (SaaS), generating revenue through subscription fees and service charges. The company's goal is to transform business payments and processes, making them simple, smart, and secure, with a strong focus on customer success.
Company Stage
Acquired
Total Funding
$11M
Headquarters
Portsmouth, New Hampshire
Founded
N/A
Simplify's Take
What believers are saying
- Bottomline's recognition as a leader in digital banking and payments by The Digital Banker and other industry awards reflects its strong market position and potential for continued growth.
- The integration of Bottomline's Paymode-X with Fifth Third Bank's services demonstrates its ability to enhance cash flow management and operational efficiency for clients, potentially leading to increased customer satisfaction and retention.
- The company's focus on innovation, as seen in its partnerships and new product launches, positions it well to adapt to evolving market needs and drive future growth.
What critics are saying
- The competitive fintech landscape, with major players offering similar services, could pressure Bottomline to continuously innovate to maintain its market position.
- Dependence on strategic partnerships, such as with Fifth Third Bank and Ecliptic Technology, may pose risks if these relationships face challenges or dissolve.
What makes Bottom Line unique
- Bottomline's integration of Paymode-X into various platforms like Jaggaer Pay and Fifth Third's Enhanced Payables highlights its adaptability and extensive network reach, setting it apart from competitors.
- The company's leadership in insider risk management, as recognized by the SPARK Matrix, underscores its strong focus on security and compliance, a critical differentiator in the fintech space.
- Bottomline's strategic partnerships, such as with Ecliptic Technology, enhance its offerings in niche markets like insurance, providing unique solutions that competitors may not offer.
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