Full-Time

Customer Success Specialist

Posted on 5/7/2024

Fullscript

Fullscript

201-500 employees

Online supplement planning for healthcare providers


Entry, Junior, Mid

Ottawa, ON, Canada

Required Skills
Communications
Zendesk
Requirements
  • Passion for customer happiness
  • Strong dedication to excellence
  • Superb verbal and written communication skills
  • Organizational skills
  • Flexibility with scheduling
  • Knowledge of Zendesk and other SaaS productivity tools
  • Frontend or backend development understanding
  • Integrative health knowledge or understanding of certifications around wellness
Responsibilities
  • Collaborating with practitioners and patients to identify opportunities for success
  • Resolving complex customer inquiries through multiple support tools
  • Building sustainable relationships through communication
  • Reporting trends in issues and feedback
  • Working closely with the support team to ensure coverage
  • Other duties as assigned by the department

Fullscript is a digital health platform that enables practitioners to create online supplement plans for patients, offering quality wellness products and resources for health education. The platform supports treatment adherence through personalized refill reminders, evidence-based resources, and wholesale ordering for in-office dispensing.

Company Stage

Series B

Total Funding

$273.1M

Headquarters

Ottawa, Canada

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

16%