Workplace Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

People Management

• Provide leadership for site FM team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

• Strive to “delight” the Client in all aspects of service delivery
• Interact on a regular basis with the appropriate client representative and on-site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties 
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site

Finance Management

• Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience/ Hospitality Management

• Deliver best in class Human Experience for end users.
• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA’S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties 
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site

Additional Duties and Responsibilities

• Work together with other JLL business lines like transaction business, project management, IPS etc.
• Networking with the clients organization and the local management
• Support new business opportunities of JLL
• Support bidding processes of the central JLL IFM team in London for new IFM clients

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Skills

• Command Skills – for coordinating all additional efforts;
• Customer Focus – for best Workplace Experience for users;
• Negotiating skills – for negotiating with business and suppliers for the best solution;
• Priority Setting – Set right priority also in cooperation with your manager;
• Problem Solving;
• Drive for Results;
• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Competencies

• Patience
• Up to date on the latest developments in the FM industry
• Helpful
• Empathic
• A desire to learn
• Strong team player

Experience

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.

Qualifications

• Bachelor’s degree Facilities Manager or equivalent.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.