Full-Time

Disability Case Manager

Posted on 10/25/2024

Sun Life

Sun Life

10,001+ employees

Provides life, health insurance, and financial planning

Social Impact
Financial Services

Compensation Overview

$58k - $97kAnnually

Entry, Junior

Calgary, AB, Canada

Hybrid position requiring in-office presence.

Category
Insurance
Finance & Banking
Required Skills
Customer Service
Requirements
  • Critical thinking and positive attitude with a commitment to stellar customer service skills and high-quality service
  • Excellent listening and probing skills to uncover information while maintaining capacity for empathy
  • Outstanding communication skills – written and verbal
  • Ability to professionally manage stressful situations
  • Ability to deliver difficult news in a tactful and sensitive manner
  • Attention to detail with complex claims and contracts
  • Analytical skills with a passion for solving problems
  • Adaptability, flexibility and strong decision-making skills
  • Excellent organizational skills and an ability to follow-up on several files at the same time
  • Strong cross-functional team skills with the ability to work independently
  • Previous disability management experience, assessing disability claims is an asset
  • Previous knowledge of disability products is an asset
Responsibilities
  • Work collaboratively and build strong relationships with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to address workplace absence issues, obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy
  • Engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence
  • Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information
  • Develop and maintain outcome-focused case management plans to help plan members return to work
  • Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return-to-work planning
  • Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
  • Prioritize work items to meet client service standards and Sun Life best practice guidelines
  • Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery

Sun Life offers a variety of financial services, including life insurance, health insurance, financial planning, and investment solutions. Their products are designed to help individuals, businesses, and institutions achieve financial security and improve their overall well-being. Sun Life operates in multiple regions, including Canada, the United States, Asia, and Europe, which allows them to cater to a diverse client base. The company generates revenue through insurance premiums, fees for financial planning services, and returns from investment products. A key aspect that sets Sun Life apart from its competitors is its commitment to sustainability, with a goal of reaching net zero emissions by 2050.

Company Stage

IPO

Total Funding

N/A

Headquarters

null, null

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Sun Life's consistent recognition as a Top Workplace indicates a positive work environment and strong employee satisfaction.
  • The company's strategic appointments, such as Maya Beri as CIO and Randy Lianggara as president of emerging markets in Asia, suggest a focus on leadership and growth in key regions.
  • Sun Life's philanthropic efforts, including significant donations and grants, reflect a strong commitment to community support and corporate social responsibility.

What critics are saying

  • The competitive landscape in global financial services requires Sun Life to continuously innovate to maintain its market position.
  • Economic fluctuations and regulatory changes in diverse markets could impact Sun Life's financial performance and strategic initiatives.

What makes Sun Life unique

  • Sun Life's commitment to sustainability, aiming for net zero emissions by 2050, sets it apart in the financial services industry.
  • The company's diverse product offerings, including life and health insurance, financial planning, and investment solutions, cater to a wide range of clients globally, unlike competitors with narrower focuses.
  • Sun Life's innovative technology, recognized by awards like the HKB Technology Excellence Awards, enhances client engagement and service delivery.

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