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Customer Journey Digital Product Manager (Remote)
Posted on 4/5/2022
INACTIVE
Locations
Seattle, WA, USA • Washington, USA • Washington, DC, USA • San Francisco...
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Splunk
Requirements
  • Strong customer empathy with passion and drive to assist
  • Minimum of 3 years in SaaS company orchestrating and delivering on the customer Digital Journey experience
  • Minimum of 5 years of Digital Product Management, Customer Success Management or equivalent experience
  • Tested interpersonal skills working on cross-functional teams with diverse stakeholders
  • Experience managing competing priorities to maximize impact
  • A focus on results; driving toward meeting and exceeding goals
  • Data investigation and analysis skills
  • A proven ability to start with a high-level vision and take it through entire lifecycle including launch and adoption
  • A level of comfort in both technical & business conversations
  • A combination of long-range thinking and pragmatic delivery to yield the best short term and long-term results
  • A startup mindset and are comfortable with rapidly changing environments and expectations
  • Experience in a B2B software company (Enterprise SaaS and/or Data & Analytics market experience is a huge plus)
  • Bachelor's Degree (Technical Discipline Preferred)
Responsibilities
  • Create and execute the digital journey strategy to ensure customer success
  • Maintain strong understanding of Splunk customers and their challenges
  • Identify, manage, and prioritize requirements for the Splunk digital customer experience
  • Craft, maintain, socialize and standardize Splunk's Customer Digital Journey Blueprint
  • Analyze data to assess the digital experience impact on renewals and renewal risks
  • Prioritize content needs based on customer feedback, business needs, and digital journey alignment
  • Position our digital customer experience against the market to ensure competitive strength
  • Collaborate with a broad group of stakeholders who will execute your programs
  • Gather feedback from customers on the efficacy of the digital customer experience
Desired Qualifications
  • Familiarity with Customer Success Automation Tools (ex: Gainsight PX, Gainsight Journey Orchestrator)
  • Experience in a technical customer-facing role
  • Change agent with high degree of passion and positive attitude
Splunk

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Benefits
  • Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
  • Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
  • We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
  • Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
  • Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan
Company Core Values
  • Innovative: We’re passionate about our customer success. We keep our energy laser-focused on giving our customers the best possible and most trustworthy experience, driven ultimately by integrity. After all, we’d be nothing without them.
  • Open: We never stop learning or striving to create a positive impact. The work we do matters. We innovate at warp speed to disrupt the world's notion of what’s possible.
  • Disruptive: We are humble and value openness and honesty. We speak our truths mindfully and in consideration of others. Candor is cool - respect is required.
  • Fun: We embrace the ride (preferably in a Splunk t-shirt). We take our work seriously, but not ourselves. We weave an irreverent and infectious sense of fun into everything we do.
  • Passionate: We cultivate an inclusive environment where all backgrounds are celebrated. Striving for equity and embracing our individual uniqueness is our secret sauce. And it will only make us stronger.
  • #WeAreSplunk: We represent many functions and regions but are one team. We value each other's efforts and moonshot ideas. And we celebrate highs, and learn from lows, together. We trust and rely on each other. Remember: There’s no “I” in Splunk.