Full-Time
Enterprise Solutions Architect
Unified platform for digital customer service interactions
Senior
Remote + 1 more
- 2+ years experience in client-facing development
- Recent Front-end development experience (Using HTML, React JS, ES6, CSS)
- Recent experience using Python and/or Ruby
- Familiar with the lifecycle of SaaS
- Experience working with other engineers of similar, or same, discipline during short sprints
- Design and prototype solutions by working with clients to understand their business & technical needs and propose creative and comprehensive solutions to their problems
- Understand clients' business needs, transform them into a technical vision, and inspire and guide the delivery of this technical vision
- Validate Solution Implementation, Delivery, and Deployment
- Be able to educate and lead local and remote teams to follow your solution
- Communicate clearly and effectively in an in-depth technical level and translate to business needs
- Call Center and/or Fintech experience are a
Glia stands out as a leader in the customer service industry with its unique ChannelLess™ Architecture, which allows businesses to seamlessly shift between digital customer service, traditional call centers, and automation, thereby driving revenue, efficiency, and customer loyalty. The company's proven success is demonstrated by its partnerships with over 400 financial institutions globally, enhancing their customer experience and business outcomes. The increasing preference for remote service among customers, as noted by the Regional Director of Operations for OneMain Financial, further underscores Glia's relevance and effectiveness in today's digital age.
Company Stage
Series D
Total Funding
$152.3M
Headquarters
New York, New York
Founded
2012