Full-Time
Enterprise Solutions Architect
Posted on 2/10/2023
Glia
201-500 employees
Digital customer service solutions for banks
Senior
Remote + 1 more
More locations: United States
- 2+ years experience in client-facing development
- Recent Front-end development experience (Using HTML, React JS, ES6, CSS)
- Recent experience using Python and/or Ruby
- Familiar with the lifecycle of SaaS
- Experience working with other engineers of similar, or same, discipline during short sprints
- Design and prototype solutions by working with clients to understand their business & technical needs and propose creative and comprehensive solutions to their problems
- Understand clients' business needs, transform them into a technical vision, and inspire and guide the delivery of this technical vision
- Validate Solution Implementation, Delivery, and Deployment
- Be able to educate and lead local and remote teams to follow your solution
- Communicate clearly and effectively in an in-depth technical level and translate to business needs
- Call Center and/or Fintech experience are a
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
Company Stage
Series D
Total Funding
$152.3M
Headquarters
New York City, New York
Founded
2012
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Strategic partnerships, such as with NCR Voyix, enhance Glia's market reach and integration capabilities, making it a more attractive employer.
- Recognition as a 'Best Place to Work in FinTech' for three consecutive years highlights a positive work environment and strong company culture.
- The launch of Glia Cortex demonstrates the company's commitment to innovation, providing employees with opportunities to work on cutting-edge AI technologies.
What critics are saying
- The competitive landscape in digital customer service is intense, with new entrants like Zingly potentially disrupting the market.
- Dependence on financial institutions means that economic downturns affecting this sector could directly impact Glia's business.
What makes Glia unique
- Glia's ChannelLess™ Architecture allows seamless transitions between communication channels, setting it apart from competitors who often offer siloed solutions.
- The company's focus on financial institutions enables it to tailor its digital customer service tools specifically for the unique needs of banks and credit unions.
- Glia's Responsible AI platform, Glia Cortex, is purpose-built for financial services, addressing industry-specific concerns around safety, privacy, and compliance.