Full-Time
Key – Account Manager
Updated on 1/12/2025
Vivenu
51-200 employees
Unified platform for event ticketing management
Mid
Tampa, FL, USA
Position requires onsite presence in Tampa.
- have a bachelor's or equivalent degree
- have excellent language skills in English
- have a willingness to commit to our customers and maintain close relationships
- have a customer-oriented mentality and an affinity for digital solutions
- have strong organizational skills and a solution-oriented attitude
- have excellent communication and problem-solving skills and grasp complex problems quickly
- have experience dealing with customers as an Account Manager and SaaS customer success management
- have experience with entertainment or sports ticketing (highly preferred)
- advise and inspire our customers and accompany them throughout the entire customer life cycle
- build a deep understanding and expertise for the vivenu platform
- plan and implement strategic projects with your customers
- anticipate the wishes and needs of your customers and respond to them
- organize workshops and other events to further strengthen customer loyalty
- collaborate across teams on the further development of the vivenu platform and provide direct customer feedback
Vivenu provides a unified ticketing platform that helps clients manage, market, and analyze ticket sales for events of all sizes. The platform simplifies the ticketing process, making it user-friendly and enjoyable for both organizers and attendees. Vivenu allows clients to take full control of their ticketing operations, including revenue and customer data, which is a significant departure from traditional ticketing services that often impose restrictions. The platform includes features for creating personalized ticket shops, managing various sales channels, and utilizing analytics to boost ticket sales. Vivenu's scalable design accommodates the needs of both small events and large gatherings, aiming to empower event organizers and enhance their ticketing experience.
Company Stage
Series B
Total Funding
$63.6M
Headquarters
Düsseldorf, Germany
Founded
2018
6 month growth
↓ -1%1 year growth
↓ -4%2 year growth
↓ -3%
Simplify's Take
What believers are saying
- Partnership with Stanford Athletics highlights potential growth in collegiate sports ticketing.
- Increased demand for hybrid events aligns with Vivenu's platform capabilities.
- Growing interest in data-driven marketing supports Vivenu's analytic functionalities.
What critics are saying
- Competition from established players like Eventbrite and Ticketmaster is intensifying.
- Data privacy concerns in the EU could lead to client backlash.
- Economic downturns may reduce discretionary spending on events, impacting ticket sales.
What makes Vivenu unique
- Vivenu offers full control over revenue and customer data for event organizers.
- The platform provides personalized ticket shops and analytic functionalities to boost sales.
- Vivenu's API-first technology ensures seamless integration and scalability for diverse event needs.
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Benefits
Professional Development Budget
Flexible Work Hours