Senior Director
Operations, NC
Posted on 3/11/2023
Raleigh, NC, USA
Experience Level
Desired Skills
Data Analysis
  • Own execution and achievement of operational results and share accountability for market operations strategy
  • Lead run rate market operations initiatives for a set of critical functions that could include, but are not limited to: staffing and hiring, care team productivity, strategic partnerships, and more
  • Develop a deep understanding of and accountability to contractual obligations and applicable regulatory and compliance standards
  • Own the market narrative - be able to communicate risks, opportunities, successes, and failures with internal stakeholders
  • Assists in the contribution of the t the development and delivery of Joint Operating Committee and similar meetings with payer partners
  • Assists in partnering cross-functionally to build long-term strategic partnerships with payers, providers (individuals and systems) and community-based organizations
  • Ensure that member experience is humanized and person-first by leading efforts to establish and improve member experience processes, and workflows, ensuring that all are executed with “The Cityblock Way” in mind
  • Proactively address operational issues and collaborate with in-market team members to solve problems quickly and thoughtfully, and ensure that learnings from process builds are captured to support our care model and implementation playbooks for the future
  • Ensure that all learnings from process builds are tightly captured so that we are continuing to develop our care model and implementation playbooks for future markets; implement new performance metrics where they apply
  • Support direct reports in maintaining efficient and effective operations, including member experience, staff scheduling, communications, and general operational support for the care team
  • Triage and manage incoming ad hoc requests and projects in support of the Executive Director, sharing accountability for completion and measurement of success for the market
  • Support the Executive Director's long-term planning, opex budgeting, and operations strategy initiatives by providing critical input into data/analytics, staffing/HR, and other operational/administrative activities, working collaboratively with enterprise business partners to optimize market performance
  • A resume and/or LinkedIn profile
  • A short cover letter, please!
  • We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means
  • We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $133,569 to $172,660. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location
  • Medical Clearance (for Member-Facing Roles):
  • You must complete Cityblock's medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases
  • Covid 19 Update - Please Read:
  • Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community
  • The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates
  • Minimum of a Bachelor's degree from a four-year college or university; Demonstrated proficiency as a P&L leader or operations leader within a health care delivery or health plan setting
  • Familiarity with capitated or risk-based medical group serving Medicaid, Medicare, and/or dual eligible patients
  • Have hands-on operations leadership experience: built and improved teams, built deep stakeholder relationships, and driven high-fidelity, field-based operations
  • Bring experience managing a large workforce with roles that vary in complexity and support requirements (both clinical and non-clinical)
  • Bring experience in managing and assessing rigorous quantitative and qualitative market performance, and a fidelity to accuracy and clarity in reporting
  • Are deeply operationally oriented, constantly focused on performance excellence, efficiency and improvement, but also seeking ways to innovate
  • Have exceptional organizational, communication, project/process management, and interpersonal skills
  • Project professional competence, leadership capability, and personal maturity and most importantly, inspire a commitment to Cityblock's mission and to excellence
Cityblock Health

201-500 employees

Tech-driven healthcare provider
Company Overview
Cityblock's mission is to improve the health of underserved communities by creating solutions that are designed specifically for Medicaid and lower-income Medicare beneficiaries. The company delivers better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.
  • Comprehensive health, dental, & vision coverage
  • 12 weeks parental leave
  • 401(k)
  • 20 days vacation
  • Company retreats & events
Company Core Values
  • Put members first
  • Aim for understanding
  • Be all in