Full-Time
Customer Support Analyst
Bottomline
5,001-10,000 employees
Digital banking and payments automation platform
No salary listed
Reading, UK
In Person
| ✨Customer Experience & Support (1) |
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- University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
- Experience with Linux and Windows machine operating systems
- Experience with SalesForce, Jira or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
- Experience with Knowledge base management using KCS methodology
- Proficiency of SQL queries
- Knowledge of Fintech environment would be an advantage
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment
- To be rigorous, methodical, and organized
- Sense of responsibility appropriate to the banking industry
- Exceptional oral and written communication skills
- Highly self-motivated and directed.
- Multi-tasking abilities
- Fluent in English.
- Analyse, understand, and reproduce situations existing within our products
- Define and request configuration and code solutions
- Deliver high quality technical directives
- Follow-up, resolve or escalate of cases using ITIL procedures
- Track, describe and update the cases in our ITSM management system
- Communicate clearly with the different internal, third party and client teams
- Manage multiple cases in parallel
- Be part of the 24/7 OnCall rotation.
- ITIL 4 foundation certification would be a plus.
- Knowledge of Fintech environment would be an advantage.
Bottomline Technologies operates in the financial technology sector, providing a digital banking and payments platform that helps businesses and financial institutions automate and streamline their payment processes. Their solutions include automating accounts payable cycles, managing financial messaging flows, and creating intelligent engagement platforms for banks. Additionally, Bottomline offers risk management tools to identify and mitigate threats, ensuring compliance and reducing complexity in financial operations. They also provide Swift services for secure global transactions. The company uses a software-as-a-service (SaaS) model, generating revenue through subscription fees and service charges. Bottomline's goal is to transform business payments and processes, making them simple, smart, and secure, with a strong focus on customer success.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Portsmouth, New Hampshire
Founded
1989
Simplify's Take
What believers are saying
- Partnerships with onPhase and PairSoft enhance Bottomline's B2B payment capabilities.
- Winning multiple awards boosts Bottomline's reputation in the fintech industry.
- Integration of AI and real-time payments improves efficiency and security.
What critics are saying
- Emerging fintech startups may erode Bottomline's market share.
- Rapid technological advancements could outpace Bottomline's current capabilities.
- Regulatory changes in cross-border payments may increase compliance costs.
What makes Bottomline unique
- Bottomline offers a comprehensive digital banking and payments platform for diverse clients.
- The company provides robust risk management solutions to protect against financial threats.
- Bottomline's SaaS model generates revenue through subscription fees and service charges.
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Benefits
Hybrid Work Options
Company News
Bottomline named a winner in The 2025 Security Awards.
Access to Bottomline's Paymode Network to be Embedded in onPhase's AI-Powered AP Solution, Transforming Back-Office FinanceCLEARWATER, Fla., April 29, 2025 /PRNewswire/ -- onPhase, a modern financial management platform built to streamline how businesses capture, automate, and pay, has partnered with Bottomline, to embed access to Bottomline's Paymode business payments network directly into the onPhase platform. This collaboration enables finance teams to eliminate paper checks, mitigate fraud risks, and streamline vendor payments, all from a single, AI-driven workflow.By embedding Paymode's industry-leading digital payment capabilities, onPhase empowers AP teams to manage the entire invoice-to-payment lifecycle from start to finish with greater efficiency, real-time visibility, and advanced security."Embedding Paymode's payment capabilities empowers both onPhase customers and their suppliers with a streamlined digital payment experience, fortified by proven fraud and security measures, and delivering unprecedented speed and efficiency," said Mahesh Kedia, Head of Payments Growth at OnPhase.com.This partnership will enable onPhase users to manage purchase orders, invoices, and payments within a single workflow. This integration will reduce manual tasks, enhance control, and bring new levels of transparency to financial operations.With access to over 550,000 vendors through Paymode, onPhase users will benefit from faster transactions and reduced processing delays while increasing rebate opportunities and improving supplier relationships."This partnership is about more than automation – it's about acceleration," said Gunita Bindra, VP of Partnership Strategy & Sales at Bottomline. "By connecting to the largest business payments network, businesses can streamline AP and tap into the power of the network effect. Every new payer and vendor strengthens the network, creating more value for everyone involved."Together, onPhase and Bottomline are redefining what's possible in AP automation by helping businesses move faster with the visibility, intelligence, and fraud protection they need to manage payments confidently from start to finish.About onPhaseonPhase is a modern financial management platform that helps businesses take control of their back office. From capturing invoices and documents to automating workflows and managing supplier payments, onPhase connects every step of the financial process into one seamless platform—so teams can move faster, reduce costs, and gain real-time visibility across AP and beyond.About BottomlineBottomline helps businesses transform the way they pay and get paid
CLEARWATER, Fla., April 29, 2025 /PRNewswire/ - onPhase, a modern financial management platform built to streamline how businesses capture, automate, and pay, has partnered with Bottomline, to embed access to Bottomline's Paymode business payments network directly into the onPhase platform.
Bottomline wins multiple Gold Stevie(R) Awards for Sales and Customer Service.
By embedding Bottomline's Paymode payment capabilities into PairSoft's AP automation suite, users can access a pre-enrolled vendor network, gain real-time payment visibility, and utilize fraud prevention controls within one platform.