About the Role

We are seeking a Head of Clinical Recruiting to join our growing Talent team! The ideal candidate will have experience managing a large, multi-pronged talent team and working in fast-paced environment. As the Head of Clinical Recruiting, you will be responsible for a team of 30+ recruiters that hire more than 120 candidates per month. You must be able to fluently leverage data to inform operational improvements, capacity plan, and report to C-Level leadership. 

The Head of Clinical Recruiting plays a key, cross-functional role, ensuring that Charlie Health has sufficient clinical capacity. Further, the Head of Clinical Recruiting is directly responsible for improving quality of hire and cost-per-hire through recruiter training and talent mapping. If you’re interested in a big role that allows you to get the best of both strategy and in-the-weeds execution, this position may be for you. Ultimately, the Head of Clinical Recruiting will be a key member of the talent leadership team and oversee the strategic direction of clinical hiring at Charlie Health.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities 

• Partner with the leadership team to drive strategic planning, ensuring there is a clear plan to maintain/improve our clinical supply and quality
• Coordinate and staff 3 Leads and 30+ recruiters in accordance with hiring targets
• Deliver data-driven insights, in addition to weekly reporting to ensure clinical recruiting sub-verticals are on track to meet relevant goals
• Identify and resolve operational inefficiencies in the clinical recruiting process, increasing pass-through rates and time-to-fill
• Evolve our clinical competency hiring process to increase quality-of-hire and reduce pre-clinical attrition
• Collaborate with other departments (e.g. Care Strategy, HR, Growth Strategy, and Finance) to ensure that clinical openings are approved and assigned in an efficient way
• Ensure recruitment processes and conversations appropriately reflect the mission and values of Charlie Health
• Be creative—identify new ways to source candidates and identify key networks to broaden the applicant pool and move candidates through the pipeline

Qualifications 

• 8-12+ years of experience in Talent
• 5+ years managing a recruiting team of 10+ recruiters in size
• Experience reporting directly to C-level stakeholders
• Work authorized in the United States and native or bilingual English proficiency
• Analytical and data-driven in your recruiting approach; Excel fluency preferred
• Proven track record of taking initiative, from ideation through execution of projects
• Experience holding recruiters accountable in a high-volume, sourcing-heavy environment
• Proficiency managing ATS and recruitment tools/systems
• High sense of urgency, with a track record of driving urgency across a team
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style and ability to work cross-functionally 
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Ability to energize, communicate, and build rapport at all levels within an organization
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes’ commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here