UX Architect

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description Summary

As a UX Strategist, this position will be a major contributor to facilitate the development of the framework of the UX Practice that supports and strengthens ecosystems of products for Worksite Solutions globally. Individual would work closely with the UX Manager to define the framework and need to work globally across Caterpillar counterparts & key partners to define, design, deploy and improve design system. With a continued focus on growth and quality, though the individual is not tied to a particular product but through the framework facilitates to impact overall experience offered by applications globally. For the individual in this role, they must have a global enterprise mindset and should be able to work seamlessly with team members without bias towards a particular industry or application. This position will work with stakeholders, venders, creatives and partners and be responsible to build the framework that supports a global and futuristic heuristic user experience strategy by applying human-centered design methodology.

Responsible for working on the strategy closely with the UX Manager to define the roadmap for a best-in-class UX framework gathering a collective understanding of the work done by the team and institutionalizing it to scale globally. Would be responsible to work with the UX Manager to deploy the right individuals with the right capability to execute within the team and external to Caterpillar globally, with a mindset to deliver a connected and consistent experience for Caterpillar in the Work Site Solutions domain.

This position must have strong experience delivering strategic digital capabilities across various digital channels. Requires working with UX leads, cross-functional leads, stakeholders, partners to lead the change and deliver on the strategy. Individual should exhibit strong initiation, empathy, teamwork and global/growth mindset to be successful in this role. Incumbent will work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.

Job Description

This position will be responsible for institutionalising UX practices ultimately enabling the team generate and execute great user experiences for our customers and dealers. This position will work with stakeholders, venders, creatives and partners translating customer needs to build user experience strategy by applying human-centered and practices that use data a translating customer needs into wireframes and prototypes, and visually designing our future UX strategy.

• Responsible for collective learning around practices around Design System and facilitating consensus with stakeholders within the team & across enterprise to arrive at the common library.

• Defining ways to audit design system and governance to maintain and stay updated with enterprise standards and industry best practices.

• Work with multiple stakeholders to understand needs and facilitate change in a collaborative way

• Able to translate your team's work as strategic recommendations collaborating across teams in the enterprise and facilitating change

• Lead collaboration and facilitation across multiple UX functional team leads to define the best UX practices to be scaled across products for the Work Site Solutions division.

• Have the ability to actively and constantly collaborate with other employees including product owners, designers, web and mobile engineers, quality-assurance engineers, leadership, and more.

• Responsible to define and deliver the common product practices for scalability and reusability – into the enterprise design system repository

• Consolidate practices across WSS to develop a unified way to evaluate and institutionalize testing and evaluation of the application usability working with practice leads to impact to key quality goals including SUS (Usability scores), NSP, continuous improvement, etc.

• Are familiar with design sprints and the agile methodology.

• Follows general policies and guidelines for projects under his/her control to ensure specific, project goals are met and desired results are achieved.

Work Site Solutions division is leading Caterpillar and our industry with the utilisation of data analytics, innovation, digital channels and techniques to drive profit, create more efficient revenue growth, unlock new revenue streams and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers. Behind every customer success is the team at Caterpillar who is taking the bits and bytes of machine and market data and translating them into useable actionable information for our customers.

Key Skills Required:

• Effective communication skills

• Managing multiple priorities

• Technical excellence

• Strategic thinking

• Influencing through expertise

• Software Product Design/Architecture

BACKGROUND/EXPERIENCE:
Basic qualifications:

• Position requires a degree from an accredited college or university

• Bachelors or Master's degree in Human Interaction Design, UX Design, Computer Science, or 8+ years experience in UX with at least 5 years leading the solutioning.

• 8-12 years or more of experience leading and managing multiple deliverables and timelines.

Top candidates will also have:

• 8-10 years or more experience in creating complex digital application experiences across multiple products within an ecosystem.

• Demonstrated leadership on medium to large-scale projects impacting strategic priorities.

• Ability to cope with shifting priorities, demands and timelines through analytical and problem-solving skills.

• Ability to effectively prioritize, delegate responsibilities and execute tasks in a high-pressure environment.

• Collaborate and work with a global team across three time zones – AU, India and U.S.

• Passion and empathy for our end users.

• Designing maintaining applications at scale.

  • Leading and facilitating design workshops as needed

  • Passion for VOC through, customer interviews, usability testing, surveys, CSAT, or other methods of research – data driven decision making

  • Experience using design software such as, Figma, Sketch, Adobe, etc

  • Working within an Agile framework.

• Experience utilizing analytics data to support design decisions and industry UX framework for heuristic and design evaluations

• Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required.

• Requires ability to listen to customers and stakeholders to visually design new products and features. Desirable is a results driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence.

• Desirable is deep knowledge of UX industry standards, usability, trends in web design and eCommerce including cart and checkout optimisation.

Posting Dates:

May 13, 2025 - May 19, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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