Personalization Specialist

The Personalization Specialist is responsible for contributing to the completion of Client Owned Merchandise (COM) and stock repair orders by completing technical processes requiring the use of certain equipment.  Specifically, Personalization Specialist is responsible for overseeing the completion of laser hallmark, embossing, standard engraving and etching. The Personalization Specialist is required to maintain this equipment as needed and report any issues to management. The Personalization Specialist is responsible for providing training and collaboration with local team members as well as global markets when needed. Personalization Specialist is responsible to learn and participate in all washout techniques and processes.

What You'll Do:

• Quality: Understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate.
• Productivity:  Meet or exceed established productivity standards.
• Oversee daily workflow:  Ensure orders are completed by requested date.
• Contribute to repair orders by completing specific technical processes; laser, machine engraving, embossing  various items using different techniques if applicable.
• Maintain equipment as needed and act as owner for any issues, communicate issues to management.
• Knowledge and development:  Develop deep Tiffany & Co. product knowledge, including but not limited to, designers, collections, materials, methods of manufacture and repair techniques.
• Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
• Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement.
• Learn and participate in all washout techniques and processes including proper care and handling for specialty stones, jewelry, holloware, etc.
• Occupational health and safety:  Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Maintain a safe workstation free from risks.
• Immediately report any safety incidents, including "near misses" to management.
• Service Center support:  Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
• Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure
• Review Morning AM report, as well as Mid-Day report to foresee incoming workloads.
• New Jewelry Development stamping /ME/Embossing
• Provide Global support communication of new work ideas.

Required Qualifications:

• High School Diploma or equivalent
• Minimum 2 years of experience in Art & Design or related field
• Verbal and written English language skills
• Ability to meet the physical, cognitive and work environment requirements as outlined below

Preferred Qualifications:

• Experience in all types of embossing including leather
• Experience with machine engraving as well as laser stamping using  M20/IS400/Rofin
• Technical school diploma
• Craft or technical course work (e.g. trade association training seminar)
• Ability to operate machinery

The hiring range for this position ranges from $23 - $31/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.