New office in Costa Rica's Ultra Park technology hub will enhance support for global customersPORTLAND, Ore., Aug. 28, 2024 /PRNewswire/ -- Smarsh®, the global leader in digital communications data and intelligence, today announced it has continued its global expansion with the opening of a Costa Rica office, its sixth Center of Excellence.The new office, located in the prominent Ultra Park technology hub in Heredia, enables Smarsh to unlock access to local talent that will better support its global customers, including 19 of the top 20 global financial institutions. Selected for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, the Costa Rica Center of Excellence is strategically important for the company to scale functions requiring advanced technical training."The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence," said Smarsh CEO Kim Crawford Goodman. "By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk."Smarsh, which has offices in the U.S. as well as in EMEA and APAC, views Costa Rica as crucial to its operational execution and delivery due to:Strong local talent with more than 45,000 technology specialists and engineers known for their innovation and high-quality work.Time zone advantages that will help Smarsh's global support team provide around-the-clock service to its customers.Spanish and Portuguese language expertise that will ensure Smarsh's global support team continues to offer on-location, multi-language customer service."The opening of our Costa Rica office is not just a testament to Smarsh's commitment to global expansion, but a pledge to our customers around the world," said Smarsh Chief Customer Officer Rohit Khanna

The European Union’s AI Act came into force Thursday (Aug. 1), establishing the world’s first comprehensive regulatory framework for artificial intelligence and setting new compliance standards for businesses worldwide. The EU adopted the rules earlier this year after negotiations that gained urgency following the 2022 debut of ChatGPT. The chatbot’s capabilities highlighted the potential and risks of generative AI systems, which can produce human-like text, images and other content. The new law classifies various types of AI based on risk and imposes different requirements and obligations on “limited risk” and “high risk” AI systems

Smarsh integrates with OpenAI's ChatGPT Enterprise Compliance API.

Smarsh announces partnership with OpenAI.

Joint go-to-market capability enables Verizon workforce to sell Smarsh mobile capture solutionsPORTLAND, Ore., July 11, 2024 /PRNewswire/ -- Smarsh, the global leader in digital communications compliance and intelligence, today announced it has joined Verizon's Bill-on-Behalf-of program. Verizon customers that are required to capture, preserve and monitor mobile communications now have a simplified path to procurement and deployment of Smarsh's mobile message capture solution.The Verizon Bill-on-Behalf-of Program saves customers time and resources with a streamlined procurement process and a single, integrated bill when they purchase products and services from both Verizon and Smarsh. The program also empowers the Verizon Business salesforce to sell Smarsh mobile capture solutions. The ability to capture, preserve and monitor mobile communications from Verizon devices is mission critical for businesses in regulated industries, such as financial services, which have compliance requirements for the oversight of digital communications."Regulatory scrutiny around off-channel communications is at a fever pitch and only growing, and our expanded relationship with Verizon helps meet this evolving need of our customers," said Goutam Nadella, Smarsh Chief Product Officer. "We're making it easier than ever for our customers to procure, deploy and support their mobile compliance efforts, and ultimately to 'turn off-channel on' for their businesses."The only mobile message capture provider in Verizon's Bill-on-Behalf-of program, Smarsh also continues to grow as a strategic ally to the world's largest financial institutions. Its AI-powered platform helps customers to meet their regulatory compliance obligations governing the oversight of digital communications and to surface business-critical intelligence from their communications data – on a global, petabyte scale.The Smarsh relationship with Verizon dates to 2015 when a first-of-its-kind integration empowered Verizon's financial services customers to capture text messages on corporate-owned devices

Smarsh, the global digital communications compliance and intelligence provider, recently announced the appointment of Dr. Maureen Schumacher as its new Chief Marketing Officer.

Meanwhile, technology CFO Lynn Danko will chair the Smarsh audit committee and become a board member for Smarsh's consolidated group.

Experienced tech and financial services executives Lynn Danko, Sagnik Nandy and Tim Scheve to help steer fast-growing category leader through next phase of growthPORTLAND, Ore., April 11, 2024 /PRNewswire/ -- Smarsh, the global leader in digital communications compliance and intelligence, today welcomed proven business leaders, Sagnik Nandy and Tim Scheve, to its board of directors, effective immediately. In addition, experienced technology CFO Lynn Danko has been appointed chair of the Smarsh audit committee and board member for Smarsh's consolidated group."As Smarsh continues to grow in strategic importance for regulated industries and continues to provide critical infrastructure to the largest banks in the world, our board expansion is timely," said Smarsh CEO Kim Crawford Goodman. "At Smarsh, we are fully committed to delivering leading-edge and reliable platforms to help our global clients meet their rapidly advancing needs. Our new board members will bring insight and governance to help Smarsh scale. I look forward to working with our entire board to elevate the oversight of the company to the next level."Smarsh helps global regulated organizations meet regulatory compliance obligations and manage risk with solutions for the capture, retention and oversight of digital communications. It recently bolstered its AI-powered platform with the acquisition of TeleMessage, the leading provider of mobile messaging and voice compliance.Lynn Danko, Smarsh Audit Committee ChairDanko has worked as a technology leader and CFO for over 25 years at publicly traded and private equity-owned companies, enjoying stints at various enterprise software firms ranging in size from $200 million to $1 billion in revenue.During her career, Danko has driven a series of significant value-enhancing changes for firms, including overseeing system implementations and developing new, more efficient reporting lines to executives and company board members

SAN FRANCISCO--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall. View the complete list of sponsors and exhibitors here. The technologies help IT professionals improve communication, collaboration and CX strategies. Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally. Register here. “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location