Solutions Support Engineer
UK
Confirmed live in the last 24 hours
Wiz

1,001-5,000 employees

Cloud security platform identifying and mitigating risks
Company Overview
Wiz is a leading cloud security company that provides comprehensive risk identification and mitigation solutions for various cloud platforms, making it a valuable asset for organizations seeking to enhance their cloud security. The company's user-friendly, agentless tool consolidates multiple functions, offering a streamlined approach to cloud security, backed by excellent support and thorough documentation. Wiz's commitment to educating clients on best practices and providing actionable insights sets it apart in the industry, demonstrating its dedication to not just providing a service, but also empowering its users.
Cybersecurity
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$791M

Founded

2020

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

26%

1 year growth

66%

2 year growth

289%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Microsoft Azure
Python
JavaScript
Java
AWS
Linux/Unix
Google Cloud Platform
CategoriesNew
Customer Success & Support
Customer Success
Customer Support
IT & Security
IT Support
Requirements
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Familiar with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
Responsibilities
  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
  • Act as an advisor to the customer and handle complex, repeatable, or escalated cases
  • Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business