Traffic Management Center

The Traffic Management Center (TMC) Quality Assurance Representativeis responsible for ensuring the accuracy, integrity, and quality of traffic data within the TMC. This role involves monitoring operations, analyzing, and improving processes and systems to support efficient traffic management and incident response.

THIS IS 24/7- and 365-DAYS per year OPERATION. The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands or significant events.

Essential Duties and Responsibilities:

• Quality Assurance: Develop and implement quality standards and procedures to ensure the accuracy and reliability of traffic data

• Monitoring Operations: Continuously monitor traffic data for inconsistencies, errors, and anomalies, and take corrective actions as necessary

• Data Analysis: Analyze traffic data to identify trends, patterns, and areas for improvement. Provide actionable insights to enhance traffic management operations.

• Incident Management: Verify and classify traffic events such as congestion, accidents, special events, and construction using various monitoring tools

• Reporting: Generate and distribute traffic reports and updates, detailing the nature of incidents, severity, and impact on traffic flow

• System Management: Monitor and adjust dynamic toll rates based on traffic conditions and established guidelines

• Collaboration: Work closely with TMC staff, maintenance technicians, and interagency traffic management personnel to implement data quality measures

• Continuous Improvement: Participate in review processes and identify areas for improvement in TMC data management and operations

• SOP Review: Regularly review and provide feedback on Traffic Management Center Standard Operating Procedures (SOPs) to ensure they remain current and effective

• Training Materials: Create, update, and maintain all TMC training materials to ensure comprehensive and up-to-date staff onboarding and ongoing education

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to satisfactorily fulfill those duties.

Education & Experience:

• Equivalent experience in Traffic Management, or related field.

• Experience: Minimum 3 years of experience in data analysis, quality assurance, or traffic management.

• Skills: Strong analytical skills, attention to detail, and excellent communication skills. Ability to work independently and make decisions based on available data.

• Technical Proficiency: Familiarity with traffic management systems, analysis tools, and quality assurance methodologies.

• Professional Qualities: Ability to multitask, solve problem and implement innovative processes within a fast-paced environment while remaining calm under pressure.

Qualification Required:

• In lieu of formal education, equivalent experience in traffic management, logistics coordination, or transportation operations may be considered

• Punctual and reliable schedule adherence

• Ability to take direction and follow detailed procedures 

• Able to multitask, problem solve, and implement solutions within a fast-paced environment while remaining calm and effective under pressure

• Ability to establish and maintain effective relations with all internal, external staff and departments 

• Excellent verbal, listening, and written communication skills

• Strong customer service skills

• Ability to accurately read and understand maps

• Type at least 30-35 WPM

• Shift/Scheduling may vary to accommodate 24/7 operations requirement

Computer Skills: 

• Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and othercomputer applications.

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet

• The employee must occasionally lift and/or move up to 10 pounds

• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to sit