Summary/Objective:
The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the warehouse and logistics operation. This position oversees all aspects of site operations—including customer satisfaction, safety, labor management, financial health, and continuous improvement—to ensure the facility consistently meets or exceeds business goals.
This position serves as the senior on-site executive, directly managing their direct reports and support functions (HR, Safety, Inventory, and Customer Solutions) to drive strategic results through disciplined execution and strong people leadership.
Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership

Lead the execution of company strategy at the site level; align warehouse performance with organizational goals and customer contracts.
Translate corporate objectives into actionable operational and financial plans.
Represent the company as the primary on-site executive with customers, ensuring strong relationships, trust, and partnership (SPIRIT).
Partner with Business Development and Account Management teams to support growth and expansion within existing accounts.

Operational Excellence

Oversee all inbound, outbound, inventory, and value-added operations to ensure KPI performance and contract compliance.
Drive continuous improvement initiatives focused on productivity, cost control, quality, and service.
Champion Lean methodologies (5S, Kaizen, Standard Work) and enforce process discipline across shifts.
Ensure that the Operations Manager and Supervisors are aligned and accountable for daily performance.

Financial Management

Full P&L responsibility for the operation, including revenue, labor, and non-labor cost performance.
Develop and manage annual operating budgets and financial forecasts.
Monitor cost-to-serve, margin performance, and capacity utilization metrics.
Identify and execute cost-reduction and profitability improvement initiatives.

People & Culture Leadership

Lead, coach, and develop the site leadership team (Operations Manager, Supervisors, HR, Safety).
Foster a high-performance, safety-first culture centered on accountability, communication, and recognition.
Partner with HR to manage workforce planning, training, and succession readiness.
Drive engagement and retention through active leadership visibility and strong employee relations.

Customer Relationship & Business Growth

Serve as the main escalation point for key customer accounts serviced at the facility.
Ensure compliance with all customer SLAs, KPIs, and SOW requirements.
Collaborate with Commercial and Account Management teams to identify growth opportunities and revenue expansion.

Safety, Quality, and Compliance

Ensure full compliance with company safety policies and customer regulatory requirements.
Ensure full compliance with all company policies, procedures, and code of ethics.
Maintain audit readiness for customer, ISO, GMP, FDA, and/or internal compliance reviews.
Lead by example to sustain a culture of zero tolerance for unsafe behaviors.

Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behavior:

Servant Leadership
Passion for Excellence
Integrity
Resilient
Intense Safety Focus
Trust

Performance Metrics (KPIs)

Financial Performance
Customer Service & Quality
Operational Efficiency
Safety & Compliance
People & Leadership
Continuous Improvement & Growth

Required Education and Experience

Bachelor's Degree (B.A./B.S.) from four-year college/university or 7-10 years related experience at management level, in logistics; or equivalent combination of education and experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
At Minimum 5 years managing a logistics and supply chain distribution network and managing exempt employees.
Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs.
Working knowledge in a cross dock, pic n pack, kitting and sales environment preferred.
Working knowledge of OSHA, DOT, HAZMAT, FDA regulations
Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives and productivity improvement plans.
Excellent in interpersonal and communication skills, both verbal and written.
Demonstrate the ability to develop and maintain collaborative relations among all levels of an organization.
Computer literacy with MS Office Suite essential; prior experience with Warehouse Management Systems or Transportation Management Systems desirable.

AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

General Manager

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