Hotel Duty Manager

What You’ll Do

• Lead the Front Office team to deliver effortless check-ins and memorable stays.
• Motivate, mentor, and develop team members, creating a high-energy and positive workplace.
• Collaborate across departments to maintain exceptional service standards.
• Oversee daily hotel operations – from financial transactions to staffing and guest relations.
• Resolve guest concerns with professionalism, turning challenges into opportunities.
• Act as the first point of contact during critical emergency situations.

What We’re Looking For

• Minimum 2 years’ supervisory experience in hotels or hospitality.
• Strong leadership, communication, and problem-solving skills.
• Flexibility to work nights, weekends, and public holidays.
• Valid NSW RSA Competency Card, First Aid Certification, and Driver’s License.
• Experience with hotel property management systems (Opera highly regarded).
• A collaborative leader who inspires and promotes a culture of excellence.
• Ability to stand for extended periods and occasionally lift heavy items.

Why Join Us?

• Be part of a globally recognised brand that champions True Hospitality.
• Enjoy competitive pay, full uniform, duty meals and paid birthday leave.
• Global hotel and travel discounts
• Training, development, and career growth opportunities
• An inclusive, welcoming culture where you can be yourself
• Convenient location - just a 5-minute walk from Town Hall station
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At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and inclusion. We welcome applications from all backgrounds, believing that a diverse team drives innovation and success.

Ready to take the next step in your hospitality career? Apply today and be part of something exceptional!