Full-Time
Provider Growth & Success Manager
Wonderschool
51-200 employees
Platform connecting parents to licensed childcare
No salary listed
Ohio, USA
In Person
In-person role; must reside in Ohio; 5-6 days/week on-site with regional travel.
 Customer Experience & Support (2) |
|---|
| , |
Get referred to Wonderschool
See people who can refer or advise you
- Three or more years of experience in customer success, onboarding, account management, business consulting, or similar roles.
- Experience working with small business owners or entrepreneurs.
- Background in management consulting, strategy, or operations roles.
- Experience in marketplaces, software as a service, or platform-based business models.
- Familiarity with regulated industries (e.g., healthcare, education, financial services).
- Experience with customer relationship management and analytics tools (e.g., HubSpot, Salesforce).
- Track record of driving measurable business outcomes across a portfolio.
- Willingness and ability to travel regularly within the region.
- Must be located in Ohio.
- Support providers across their full lifecycle from onboarding and launch to ongoing growth and expansion.
- Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach.
- Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability.
- Serve as a trusted advisor, guiding providers through challenges and opportunities.
- Coach providers on small business fundamentals, including pricing, budgeting, and financial planning.
- Support providers in building sustainable operations, including staffing and long-term growth strategies.
- Help providers develop strong program positioning, parent communication, and community engagement.
- Guide providers in setting and achieving measurable business goals.
- Guide providers through state licensing requirements and regulatory processes.
- Support preparation for inspections and ongoing compliance.
- Assist with business setup tasks such as documentation, registration, and operational readiness.
- Ensure providers meet required standards to successfully launch and operate.
- Lead onboarding and training for Wonderschool’s platform and tools.
- Help providers adopt key features that improve efficiency, enrollment, and revenue.
- Deliver live trainings, walkthroughs, and ongoing support for non-technical users.
- Identify gaps in adoption and proactively drive deeper product usage.
- Support providers in building and managing enrollment pipelines.
- Guide branding, local visibility, and digital presence including marketplace listings and reviews.
- Coach providers on converting inquiries into enrollments and improving parent engagement.
- Help providers execute local marketing strategies and community outreach.
- Conduct regular in-person visits and host trainings across the region.
- Facilitate group sessions, workshops, and Wonderschool Academy programs.
- Represent Wonderschool in the field at events and community engagements.
- Travel regularly to support provider success and relationship-building.
- Maintain accurate provider records and insights in internal systems.
- Partner with Sales, Support, Product, and Engineering to improve provider experience.
- Surface trends, challenges, and opportunities from the field to inform product and process improvements.
- Experience working in regulated industries (childcare, education, healthcare, or similar).
- Familiarity with licensing or compliance processes.
- Experience with SaaS onboarding or implementation.
- Experience using CRM tools (e.g., HubSpot).
- Experience coaching or mentoring business owners.
Wonderschool runs a platform that connects parents with preschools, daycares, and in-home childcare while helping individuals or small businesses start or grow their own programs. It recruits and trains caregivers through a 12-week program and helps them obtain licensing and meet health and safety rules, then providers join the platform by subscribing to a set of tools. The tools include automated billing, a parent communication portal, and ongoing professional development through peer groups and mentorship. Unlike others, Wonderschool combines caregiver training and licensing support with a marketplace and business-management tools to help providers operate smoothly, while giving parents reliable care options; its goal is to streamline childcare operations, raise quality and consistency, and expand access to trusted early education.
Company Size
51-200
Company Stage
Series B
Total Funding
$49.1M
Headquarters
San Francisco, California
Founded
2016
Get referred to Wonderschool
See people who can refer or advise you
Simplify's Take
What believers are saying
- Mississippi and New Mexico partnerships expand recruiting, stipends, and statewide provider pipelines in 2026.
- More than a dozen states already use Wonderschool, including Florida, Michigan, Missouri, and West Virginia.
- Oversight targets subsidy fraud and payment integrity, a budget priority for agencies this year.
What critics are saying
- Public-sector sales depend on state budgets and procurement cycles; contract delays stall revenue.
- AI fraud scoring invites disputes when agencies flag providers, delaying adoption and renewals.
- If states standardize on Procare or Brightwheel, Wonderschool loses its wedge and collapses.
What makes Wonderschool unique
- Wonderschool spans provider software, licensing support, and state oversight across 46 states.
- Its January 2026 Oversight platform centralizes subsidy, attendance, billing, and licensing data.
- EarlyDay acquisition adds AI staffing marketplace, pairing recruiting with substitute-teacher infrastructure.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Unlimited Paid Time Off
Paid Holidays
Phone/Internet Stipend
Parental Leave
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↑ 0%2 year growth
↓ -2%Wonderschool launches new oversight platform to help states detect child care fraud and strengthen payment integrity. Wonderschool The new platform builds on the company's history of developing technology to help ensure continuity of care and funding. SAN FRANCISCO, January 12, 2026 /PRNewswire/ - Wonderschool, the nation's leading provider of technology to support child care providers and states, today announced the launch of Wonderschool Oversight(TM) to help agencies detect patterns of child care subsidy fraud early, conduct timely audits, and strengthen payment integrity without disrupting access to care for families. Drawing on the company's existing partnerships with more than a dozen states, including Florida, New Mexico, Michigan, Missouri, and West Virginia, Wonderschool Oversight was designed to boost transparency, strengthen accountability, and protect public dollars in order to ensure stability for families and providers. "The child care providers that American families rely on are, themselves, often reliant on manual, paper-intensive processes that can exacerbate the oversight challenge for state and federal funders," said Chris Bennett, CEO of Wonderschool. "Our work with both states and high-quality providers puts us in a unique position to create tools that streamline provider operations while giving agencies visibility into the administration of critical public benefits for children." Wonderschool Oversight enables state agencies edit agencies to centralize often fragmented program data to stand-up continuous, risk-based scoring that draws upon Wonderschool's advanced analytics and AI models. By bringing together enrollment, attendance, billing, and licensing data in a unified view, the platform can surface patterns that warrant review. Importantly, its explainable insights allow teams to understand why activity was flagged and act with confidence, preserving professional judgment while avoiding undue burden on providers. States can deploy Wonderschool Oversight as a standalone solution that integrates with existing subsidy management, licensing systems, and third-party child care management systems (CCMS), allowing agencies to implement oversight capabilities quickly and scale as needs evolve. Wonderschool Oversight can also be paired with any combination of Wonderschool's CCMS, subsidy management and licensing management solutions to further strengthen governance and transparency. These solutions are already widely used by many states to support the expansion of child care programs, streamline administration, and spot potential misuse or fraud early. To learn more about Wonderschool Oversight, visit https://www.wonderschool.com/corp/childcare-oversight About Wonderschool. Wonderschool's comprehensive technology and business support platform is designed to address every aspect of the child care and early learning ecosystem. Wonderschool's vision is to ensure that quality early care and education are conveniently accessible to every child within a 5-minute radius of their home. As leaders in collaborating with governments and employers, Wonderschool spearheads initiatives to scale and enhance child care access for every community across the country. Learn more at www.wonderschool.com.
Why a16z-backed Wonderschool is acquiring EarlyDay.
/PRNewswire/ -- Wonderschool, the innovative child care platform, today announced the acquisition of EarlyDay, a VC-backed early childhood career marketplace,...
The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.
Wonderschool partners with New Mexico Early Childhood Education Department for childcare training.