Responsibilities

• Lead, support, and collaborate in the planning, writing, reviewing and publishing of solid, structured, and relevant content.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Participate in the establishment and improvement of processes & practices to help increase the velocity and well-being of the technical writing team.
• Participate in ideation sessions, workshops, and road-mapping, contributing perspective on improved production and development approaches, tools, and techniques.
• Bring perspective to the team that blends product and technology sensibilities with the practicalities of content writing.
• Collaborate in strategic planning of new content, assessing opportunities for driving innovation from a writing perspective.
• Strive for flawless and mistake-free content by making quality assurance a top priority.
• Follow industry best practices and writing standards developed by MaintainX, and contribute to internal and external knowledge sharing.
• Understand customers’ business, their needs, and the technical opportunities and challenges that exist within their industries.
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation.
• Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement

Requirements

• Strong interpersonal and written communication skills
• Excellent spoken and written English skills
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• At least 3 years of professional experience writing about technology
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• Ability to translate outlines into elegant articles
• Focus on continuous improvement
• Strong knowledge of content writing best practices
• Ability to adapt quickly to existing, complex environments and learn new concepts and software
• Experience planning, prototyping, developing, and testing for web and mobile/tablet
• Self-motivated, independent, detail-oriented, responsible team player exhibiting exceptional relationship management skills
• Passionate about writing high-quality content that will be engaging to readers
• Professional and transparent
• Ability to work in a fast-paced environment
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally

Extra consideration for candidates with the following

• A degree or diploma in web development, computer science, or a related field
• A degree or diploma in data science, or a related field
• Portfolio of work and/or writing samples
• Proficiency in Spanish and/or French
• Experience planning, prototyping, developing, and testing data visualizations
• Experience with localization workflows
• Experience with Markdown and documentation workflows