Technical Assistance Center
Tac, Voice Analyst
Posted on 3/21/2023
INACTIVE
Bandwidth

1,001-5,000 employees

Global network provider enhancing communication reliability and
Company Overview
VIXXI Solutions, operating under Bandwidth, offers a robust global network that ensures unparalleled reliability and proximity to customers, providing a competitive edge in the communication industry. The company's culture emphasizes adaptability, supporting growth and scalability according to business needs. Their direct connection in numerous countries as a national operator demonstrates their industry leadership and commitment to technical advancement.

Company Stage

Series A

Total Funding

$26.1M

Founded

2005

Headquarters

Cary, North Carolina

Growth & Insights
Headcount

6 month growth

NaN%

1 year growth

NaN%

2 year growth

NaN%
Locations
Raleigh, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Bachelor's degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable
  • Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must
  • Additional skills in Public Switching Telephone Network (PSTN) are desirable
  • Strong troubleshooting and problem solving skills
  • Network configurations using Routers and Switches
  • Knowledge of PBX operations
Responsibilities
  • Provide technical support to customers for voice, messaging and 911 products
  • Professional communications with customers in troubleshooting reported issues
  • Partner with Local Exchange Carriers in resolving customer network issues
  • Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements
  • Partner with customer's IT support personnel in resolution of issues
  • Assist with troubleshooting of customer's routers that included in VOIP and SIP network
  • Escalate chronic or intermittent issues to Tier 3 and management level attention
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
  • All new hires receive four weeks of PTO
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist