Technical Assistance Center
Tac, Voice Analyst
Posted on 3/21/2023
Raleigh, NC, USA
Experience Level
Desired Skills
  • Bachelor's degree is preferred but Associate degree with additional SIP, PBX, and network experience is acceptable
  • Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are a must
  • Additional skills in Public Switching Telephone Network (PSTN) are desirable
  • Strong troubleshooting and problem solving skills
  • Network configurations using Routers and Switches
  • Knowledge of PBX operations
  • Provide technical support to customers for voice, messaging and 911 products
  • Professional communications with customers in troubleshooting reported issues
  • Partner with Local Exchange Carriers in resolving customer network issues
  • Manage ticket progress to address and resolve customer issues within Service Level Agreement requirements
  • Partner with customer's IT support personnel in resolution of issues
  • Assist with troubleshooting of customer's routers that included in VOIP and SIP network
  • Escalate chronic or intermittent issues to Tier 3 and management level attention
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
  • All new hires receive four weeks of PTO
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist

1,001-5,000 employees

Global enterprise communications platform
Company Overview
Bandwidth’s mission is to develop and deliver the power to communicate with their universal communications platform. The company provides a cloud-ready voice, messaging, and emergency service connectivity for enterprises that simplifies how businesses deliver integrated global experiences.
  • 100% Medical & Dental Coverage
  • 401(k) & College Savings Plan
  • PTO with Email Embargo
  • Free Gym Membership
  • 90 Minute Workout Lunches
  • Employee Development Opportunities
Company Core Values
  • Serve
  • Communicate & Comit
  • Innovate & Integrity
  • Lead & Learn