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Nurse Navigator
Remote
Updated on 9/28/2022
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Writing
Requirements
  • 2+ years clinical (hospital) experience
  • An active compact unencumbered RN license
  • Minimum of Associates in Nursing
  • Ability to give and receive actionable feedback
  • Passionate about patient care and triage
  • Enjoy helping others
  • Ability to use critical thinking when presented with new and challenging situations
  • Relish solving problems, seeking out answers, and trying new things
  • Kind, empathetic and possess a strong social perceptiveness
  • Positive, energetic, and fun!
  • Outstanding multitasking skills
  • Enthusiasm and savviness for new technology
  • Mastery of oral and written language along with strong typing skills
  • Ability to assess and communicate with patients via a text-based platform
  • Flexible and fast learner, comfortable in a fast-paced and changing environment
  • Eager to challenge the status quo of traditional healthcare
  • Detail oriented and an organized self-starter with outstanding interpersonal skills
  • A WA or OR RN license is a huge plus
Responsibilities
  • Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email
  • Document within EMR
  • Follow and apply clinically validated triage protocols
  • Ensure the highest quality customer service for patients and providers
  • Complete basic nursing responsibilities, outpatient testing, medications, etc…
  • Troubleshoot technology with patients
  • Work to ensure a seamless patient call center experience
  • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
  • Work on projects that will optimize operational efficiency and improve the patient's telemedicine experience
  • Assist in identifying technology needs that improve patient experience
  • Additional projects as assigned
Desired Qualifications
  • Fluent writing/speaking in Spanish is a plus
Pager
Company Overview
Pager is a mobile-health patient engagement solutions company that provides communication, navigation, and care management solutions.