Region Service Engineer

Job Description Summary

A Region Service Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting Engineer and Decision Support for the Market Teams they support. This will, at times, include direct onsite support as circumstances call for. The objective however is preventative. Development of local Market FE’s is essential for success. Keeping in tune with both Market & Product changes and making recommendations to Leadership to respond.  This territory is focused on The Central Florida Region expanding into the Southeast Region. Must reside or be willing to relocate within territory.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

•             Key linkage between Region technical performance and USCAN Technical Support.

•             Oversee systemic process of field response to proactive, system-generated alerts.

•             Provide feedback on remote technical support to customers.

•             Drive dependence upon remote tools such as RSvP, SynerGE, “Gameplan” and CHU process to drive service effectiveness and limit onsite trips.

•             Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.

•             Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate.

•             Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrow’s tools.

•             Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency.

•             Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way.

•             Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of serviceability.

•             Identify field process improvements that drive first call resolution excellence.

•             Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region.

•             Be supportive of Service of Tomorrow strategy deployment.

•             Drive meaningful reductions in “Time To Up”, “Hours Applied” and “Material Consumed” per capita IB vs peer regions.

Required Qualifications:

•             Minimum 7 years of Field Service Engineering experience with the repair and maintenance of Siemens CT including the Force/Drive, Go, Definition, and Sensation.

•             Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis.

•             Deep technical acumen in one or more healthcare modalities.

•             Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.  

•             Excellent multi-tasking skills to manage complex remote trouble shooting process.

•             Exceptional customer-facing communication skills

•             Ability to stay calm under pressure.

•             Ability to travel up to 20% or more as required to customer sites, training and other HQ sessions.

•             Flexible to work other shifts to coverage vacations, holidays, and emergency situations.

•             Legal authorization to work in the U.S. is required. GE Healthcare will not sponsor individuals for employment visas, now or in the future, for this job opening.

•             Capability to identify and drive improvements in efficiency within the modality across routine service delivery, installations, and upgrades.

•             This individual needs to live and work in Central Florida Region.

Unique to Siemens CT RSE’s:

•             Preference will be given to those with formal training and expertise on the latest Siemens CT platforms.

•             Preference may be given to those who are also trained on the latest Siemens PET/CT and/or MR products.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. 

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.