Director of Revenue Management

Job Description

What you'll do...

• Leading the daily operations of reservations department, effectively support the reservations teams, including hiring, training, and implementing Standard Operating Procedures.
• Recommend and administer policies and procedures to enhance operations.
• Responsible for comprehensive training including technical, product knowledge and sales training.
• Coordinate training with third party training companies.
• Maximize revenues by ensuring your reservation team and colleagues have a high degree of knowledge of room product and hotel services.
• Ensure reservation execution is in line with revenue management strategy.
• Manage and optimize available room inventory.
• Assist with ensuring all Sell Level changes are administered in RMS, CRS and PMS systems.
• Lead the weekly Revenue meeting with GM and Sales leaders.
• Monitor and analyze competitor pricing strategies and demand generators and implement strategies to drive market share.
• Track statistics on reservation conversion, abandonment and service level metrics.
• Create 30, 60, 90 day forecasts on monthly basis.
• Provide operations forecasts for staffing levels to all Department heads.
• Manage relationships with third party vendors and e-channels.
• Promote positive relations with partners, vendors, and distributors.
• Liaison between our Reservations Manager and the Hotel.
• Assist in the development of new project proposals.
• Assisting various internal customers with general booking and availability questions.

Qualifications

What we are looking for...

• College degree in Hospitality, Business or similar field.
• Previous experience in hospitality industry, preferably a luxury, Four Star/Five Diamond property.
• Minimum 1-year experience as a Department Head.
• Previous 3 years in a supervisory/management role.
• Experience in strategic planning and execution.
• Excellent knowledge of reservations systems and procedures.
• Operational knowledge of property management and rate loading systems.
• Must have strong working knowledge of Infor HMS PMS, IDeas RMS, and SynXis CRS.
• Extensive knowledge of Microsoft Office.
• Computer expertise with spreadsheets and the ability to manipulate data into meaningful analysis.
• Strong analytical skills.
• Demonstrated ability to accurately compute mathematical calculations.
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
• Strong communication and interpersonal skills.
• Professional written and verbal communication and interpersonal skills.
• Fluency in English both verbally and in writing.
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.

Additional Information

Benefits include:

• 401(k) with company matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off
• Employee referral program

What’s in it for you…

• The opportunity to embark on an exciting career in a company that is taking off!
• Ennismore’s values and fast-growing environment
• To help define global brands and have a direct impact on the guest experience
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
• The opportunity to challenge the norm and work in a rewarding environment, building global brands Lots of opportunity to progress and switch it up as part of a global family of brands
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work

Job Type: Full-time

Pay: $125,000.00 - $170,000.00 per year

Bonus eligible