Entry Level Operations Training Role

Position Summary

The Center Administrator will act as the "face" of the center for the families we serve and the team members we employ. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center, and on occasion, providing individualized Applied Behavioral Analysis ("ABA") therapy services in the context specified within the client’s individualized treatment plan, as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Success Measures

Success measures include meeting all expected quality and service delivery standards, complying with payor requirements, adhering to Centria policies, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics such as BT utilization, client retention, and audit scores.

Duties and Responsibilities

1. Day-to-Day Administrative Support
   • Center Administrative Support
     • Open/close center when needed.
     • Greet new and existing clients and other visitors to the center and give tours when necessary.
     • Complete any related administrative tasks such as providing printed materials, etc.
     • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
     • Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.
     • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
     • Maintain records to ensure compliance with local, state, and federal mandates.
     • Receive deliveries, as needed.
   • Ensure documentation is completed on time and following established Centria procedures.
   • Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria’s reporting policies.
   • Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.
   • Ensure required company postings are displayed in an appropriate area.
2. Administer effective center operations and facilities management.
   • Parter with the OD(s) to ensure team members adhere to best practices and show up on a timely basis.
   • Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.
   • Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.
3. Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria’s established policies and procedures.
4. Participate in an agency-wide Compliance Program to ensure services are consistent with the individual’s authorized services.
5. Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.
6. Provide coverage for Behavior Technicians on an as-needed basis, providing therapy services directly to clients utilizing a combination of intensive teaching and natural environment training arrangements.
   • Follow the prescribed behavioral skill acquisitions, behavior reduction protocols, and client behavioral plans.
   • Observe client behavior and collect, record, and summarize data on such.
7. The Center Administrator may be required to transport client(s), on rare occasions.

Qualifications

Education

High School Diploma or equivalent, minimum requirement

Work Experience

• Previous experience in a customer service role in healthcare
• Prior office management experience, preferred
• Previous experience working with children and autism spectrum disorders, preferred

Other Requirements

• QBS® Safety Care Training, required
• RBT Certification, required
• CPR Certification, required
• First Aid Certification, required
• Follow compliance guidelines to be able to transport a client

Related Training

• Participate in ongoing training as required.
• Maintain all necessary certifications and training once employed, including, but not limited to, CPR and First Aid certifications.
• Attend Behavior Technician training and other company in-services and training as directed by the direct leader and compliance teams.

Equipment and Technology Requirements

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Able to communicate expressively and receptively in order to follow IPOS requirements, emergency procedures, and report on activities performed

Knowledge and Skills

• Proficiency in PC software, including virtual meeting platforms;
• Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;
• Proven experience and willingness to work with multiple ages and programming needs positively and professionally;
• Ability to interpret and implement verbal and written clinical protocols;
• Ability to accept constructive feedback and develop expertise and skillsets accordingly;
• Effective time management skills and the ability to manage multiple tasks at once;
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;
• Ability to adhere to organizational policies and procedures and abide by the code of ethics as indicated by the RBT Ethics Code and Behavior Analyst Certification Board (BACB);
• Commitment to maintain client confidentiality and adhere to HIPAA laws;
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;
• Effective communication skills, both written and verbal, with clients, internal and external stakeholders;
• Strong cultural competency with the ability to remain flexible and open-minded.

Working Conditions

The work location varies on a case-by-case basis and includes a company facility or community.

Physical Demands

While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.