Parkade’s mission is to reshape cities and combat climate change by creating a world with far less parking. We build software that office and residential buildings use to better manage tenant parking, modernizing a process that often involves pen, paper, stickers or hang tags.

Our customers love Parkade, but we want to do a better job as we grow of onboarding new partners, proactively forming relationships with them, ensuring they’re hitting their goals and better marketing their success to our other current and future customers. This is why we are hiring our very first Partner Success Manager.

Job description

• Know all of our customers, inside and out, be their biggest champion and meet regularly with them (at least, with the biggest ones). You should be on a first name basis with all of them, and you should regularly serve as their first point of contact, pulling in our support/ops teams when needed.

• Ensure customers are meeting their goals and remaining extremely satisfied with Parkade, proactively working with both customers and the rest of our team to make that happen.

• Interview customers and produce case studies about our customers’ experiences with Parkade.

• Dive into the weeds — be it a spreadsheet, blog post or customer success issue — as needed.

• Lead our content strategy around best practices for managing tenant parking. This will include interviewing people knowledgeable about managing private parking, and sharing their learnings.

• Over time, go from taking direction on the above tasks to defining your own role and customer success/marketing strategy.

Requirements

• At least 3+ years of customer success or account management experience.

• At least 2+ years of experience at a B2B technology company that leveraged software or hardware to delight customers.

Skills

• Resourceful. You know how to figure things out. Whether it’s a technology problem or writer’s block, you can figure out a solution with minimal help.

• Hustle. You thrive in startups, and it would get bored working just a couple of days at a large organization, government or a non-profit. You move fast, and work hard. You can take on a lot.

• Communication. Your communication skills are top-notch. You can write fast, clearly, and with impeccable grammar that makes your written communication shine. You have a high EQ, and are able to clearly communicate with your colleagues. 

• Excellent writer. From gerunds to oxford commas, your writing is well crafted, impeccable and grammatically perfect. Your emails to customers should be as perfect as your blog posts about our customers.

• Analytical. You can read and even create charts, notice trends, help prepare dashboards for customers and you’re a pro with spreadsheets. You can turn those things into a full-fledged plan too.

Bonus points

• You have graphic design skills (like using Figma)

• You’ve built out content strategies before, and leveraged SEO to do so.

• You could be trusted to convert customer interviews into video content usable on the web

Compensation

Cash compensation is listed in the job post, plus medical insurance and equity (stock options).

Benefits

• Competitive compensation that includes a strong base comp, and a significant stake in Parkade’s success

• Healthcare to ensure all your bases are covered for you and your family

• Great culture embodied in our small, high-caliber team of mission-driven doers

• ‍Unlimited PTO to give our employees a little extra R&R when they need it  

• Remote work program to allow for flexibility between home and the office, for Bay Area employees.

Location

Ideally, you’re located in the San Francisco Bay Area — and if you’re in the Bay Area interested in working frequently in our San Francisco office. We are also open to stellar remote candidates throughout the United States, though the closer to SF the better.