Client Partner

Salary Range: 100000 to 100000 (Currency: USD) (Pay period: per-year-salary)

You will:

• Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
• Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems
• Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
• Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
• Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
• Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
• Serve as the technical escalation point for key clients when complex issues arise
• Guide clients on API usage, best practices, and troubleshooting common integration issues
• Post launch, liaise between the engineering team and clients to translate technical requirements
• Work closely with the product and engineering teams to stay updated on new features
• Use tools like dashboards, SQL to pull key metrics for customer success

What you bring:

• 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
• Proactive and confident partner guidance through new Nimble processes
• Positive attitude and ability to work in a fast-paced, constantly evolving environment
• Excellent verbal and written communication skills
• Pharmacy experience highly preferred, but not required
• Bachelor's degree

What's in it for you:

• Compassionate and driven colleagues in a collaborative, high-impact environment
• Accelerated career growth in a fast-growing company
• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work out of our HQ in beautiful downtown Redwood City