IT Production Support Engineer

Job Overview

The IT Production Support Engineer will join a team of engineers responsible for providing stellar application support for Arrowstreet Capital’s daily optimization cycle and business operations including Investment Systems, Compliance, Research, and Performance/Client Reporting. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure any incidents impacting these critical business process.

In addition to supporting the daily production cycle, the Production Support Engineer will share responsibility for our Managed File Transfer (MFT) suite, working with external vendors and internal stakeholders to set up, troubleshoot, upgrade, enhance, or handle any File Transfer needs and requests.

The Production Support Engineer will perform releases to install, configure, troubleshoot, and maintain our proprietary applications in Development, QA, and Production environments. The ability to develop scripts assisting with check-out procedures and data validation is strongly desired.

Responsibilities

• Monitor and respond to data and application processing alerts/failures promptly and professionally; identify and fix gaps and ensure issues are tracked through to resolution.
• Clear, precise and swift communication with External Vendors, counterparties, internal Business Users.  This role interacts several times daily with Investment teams, clarity and quickness is key.
• Identify/implement opportunities for process improvements, partnering with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking. Maintain awareness of new products as they are introduced and accurately document/update knowledge-base when applicable.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Documentation of new and changing processes, keeping articles organized and ready for consumption
• Actively participate in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Identify issue trends and manage appropriately within leadership escalation path.
• Operate mindfully within the guidelines of our change control and internal security policies.
• Team operates an on-call weekly rotation for off-hours escalation (~1x/month). Flexibility in coverage shift periodically may be necessary.

Qualifications

• Excellent Communication skills: written, verbal, and technical
• Experience with workflow automation/scheduling utilities/data transfer/data load technologies
• Experience with database logic and ability to query data using SQL
• Experience with automation tools, writing and interpreting scripts, e.g. Python
• Understanding of Microsoft Operating Systems and Active Directory
• Deep Understanding of File Transfer architecture and orchestration
• Critical thinker with the confidence to successfully identify gaps in customer settings and configurations
• Ability to read and interpret technical logs and synthesize meaning from them
• Strong work ethic with a positive, team player mentality

Technical Plus

• Experience with Unix/Linux systems
• Experience with Cloud technologies (AWS, Azure, GCP)
• Experience or knowledge in the FinTech sector

We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude, and initiative.

Arrowstreet Capital is a Boston-based systematic investment firm that manages global equity portfolios for institutional investors around the world. 

Arrowstreet Capital is an equal opportunity employment firm.  All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, ancestry, gender identity, genetic information, age, sexual orientation, pregnancy, medical condition, disability, veteran or military status, marital status or any other characteristic protected by federal, state, or local law.

Arrowstreet Capital is committed to working with and providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation for any part of the employment process due to a disability, contact us to discuss the nature of your request and contact information.