QA Manager

PTW is a premier AAA gaming services company located in North Charleston, South Carolina. We specialize in providing comprehensive quality assurance, playtesting, and localization services to top-tier video game developers and publishers worldwide. Our dedicated team of gaming enthusiasts is committed to delivering the highest standards of quality and excellence in every aspect of our work.

Job Description: PTW is seeking a talented and experienced Quality Assurance Manager to lead our team of video game testers and oversee the quality assurance process for our video game projects. As the Quality Assurance Manager, you will play a crucial role in ensuring the quality and integrity of our clients’ video game titles across various platforms. This is an in-studio position, and only local candidates in North Charleston, SC, or willing to relocate within the U.S. will be considered. No visa sponsorship will be provided.

Responsibilities:

1. Lead and manage the quality assurance team, providing guidance, mentorship, and training to ensure high-quality testing results.
2. Develop and implement comprehensive quality assurance strategies, processes, and procedures to meet project requirements and objectives.
3. Collaborate closely with project managers, leads, and stakeholders to establish testing goals, priorities, and timelines for each project.
4. Oversee the creation and execution of test plans, test cases, and testing scenarios to ensure thorough coverage of all game features and functionalities.
5. Coordinate with development teams to identify and prioritize issues, track defects, and ensure timely resolution throughout the testing lifecycle.
6. Maintain clear and detailed documentation of testing processes, procedures, and results, including test plans, test matrices, and bug reports.
7. Communicate effectively with project stakeholders to provide regular updates on testing progress, identify risks and issues, and propose solutions and recommendations.
8. Stay up-to-date on industry trends, emerging technologies, and advancements in video game quality assurance, and share knowledge and insights with the team to drive continuous improvement.
9. Assist in the recruitment, selection, onboarding, and training of new video game testers as the workforce scales from 50 to 100 employees.

• Requirements:

1. Bachelor’s degree in computer science, engineering, or related field (preferred).
2. 8+ years of experience in video game quality assurance, with a strong understanding of QA principles, methodologies, and processes.
3. Proven experience managing and leading a team of video game testers, with excellent leadership, communication, and interpersonal skills.
4. Proficiency in using industry-standard testing tools and software, such as bug tracking systems, test management tools, and version control systems.
5. Strong attention to detail and analytical skills, with the ability to identify and prioritize testing activities based on project requirements and objectives.
6. Willingness to work in an in-studio environment in North Charleston, South Carolina, and relocate if necessary. Remote work will not be considered.
7. Passion for gaming and a deep understanding of gaming mechanics, genres, and platforms.

PTW is an enterprise games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries across North America, Europe, South America, and Asia. Our industry-leading services include art production, game development quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios, Delfi Sound, and OR Esports. For more information, visit www.ptw.com.